So you asked for more info, got more info, and then said you didn’t believe what you were told?Here is the transcript of my chat w/ Spectrum Support today:
Hello, thank you for reaching out to Spectrum. I see you have questions about hardware. Please give me a moment to review your information.
To get started, may I please verify your full address including zip code.
Michael *, 2036 DR NE, *, MN,
Thank you. One moment please while I search that address.
How can I help?
I have received 2 e-mails about cablecard support ending, but none say when, and it is unclear why I am receiving this information. Do you have more detail as to how long my cable card will continue to operate?
If you are receiving the email it could be just one mass email to inform everyone.
I will check your account to see if you have anything pertaining to a cable card.
well, the e-mail seems more of a marketing type e-mail than a service update, but it is cause for concern
Alright let's take a look.
I can assure you, if Spectrum removes support for Cable Cards, i will cease being a Spectrum customer and will get my internet from elsewhere, and use a streaming service.
I understand. One moment.
Alright so I see where you have a Tuning adaptor which may be the reason you received the email.
I have a tuning adapter and a cablecard
We have discontinued them and they will no longer be available.
I run a TiVo on Spectrum TV service, have for more than 20 years
Right tivo will be cable card.
currently, have a TiVo Roamio with a cable card
The little small box that piggy backs off of the big box will be the tuning adapter.
so, the question is, when will these mentioned "service updates" take place that will render my TiVo useless?
I am aware about what the hardware I have is, and what it does
The text of the e-mail i received says this:
Dear Spectrum Customer, As a reminder, you are currently paying a monthly fee for one or more CableCARDs. A CableCARD is a one-way card device - about the size of a credit card - that allows access to TV services. As we continue to upgrade our networks and technology, CableCARDs will not be compatible with future service upgrades for some time. We have other options for you to consider that will enhance your TV viewing experience, including providing you DVR functionality and access to thousands of Video On Demand options.
so, I am asking, WHEN?
it is the most horribly worded message ever: "...CableCARDs will not be compatible with future service upgrades for some time."
what exactly does that mean?
One moment and I will provide you with a when the system will change over.
June 14 at 2:32 PM
Still looking into this for you, thank you for your patience.
would prefer a true and correct answer to a fast one, so no problem.
I definitely understand.
Alright one moment.
June 14 at 2:37 PM
Alright so from what I gather we are not cutting them off we are simply discontinuing the product. Meaning if you have one you may keep it until it no longer works but once it stops working we will not have the equipment to replace it.
Right, totally understand that, asking when you are cutting them off...
is it in a week, a month, a year, 2 years?
or will it just quit working one day and that is that?
They aren't cutting them off.
That is what I thought at first when I read the email but they aren't cutting them off they are discontinuing the equipment.
so, if the equipment quits working, then I am out of luck, but if it keeps working forever, then it will just keep working?
I kind of doubt it, I thought the network operator had to get rid of it to make way for the high bandwidth network improvements...so when you roll out the next level (high-split??) internet, that is when cablecards are going to hit the dumpster?
As weird as that sounds yes.
So think of it this way. If you have a cell phone from 2010 they are not going to automatically cut the phone off just because it is old.
But once that phone breaks you will have to upgrade because they would no longer make that model.
Ok, I believe that is what you were told, but I don't believe it is the truth..we will see I guess...net, its a warning across the bow, sometime in the future, it may not work, but we have no plans right now...
This information was posted on something equal to an attention board.
So if it is wrong that think all agents would be in trouble haha.
So your chat adds what value exactly?