Sonic MyDVD crashes during transcoding

10618 Views 28 Replies 17 Participants Last post by jallison86, Sep 11, 2006

spookcomix

Discussion Starter · Sep 12, 2005

Well, I went and registered Sonic MyDVD. Unfortunately, now that I try to burn DVDs, it crashes during or right after the "transcoding" process.

I've been able to burn a DVD with MyDVD using a non-Tivo file.

Any suggestions? My PC has all the latest updates, as does MyDVD. I've tried Sonic's support web site...but that was over 2 weeks ago that I left a message for them and they *still* have not responded.

Any help is appreciated. Many thanks!

1 - 20 of 29 Posts

PaulaBerge

· #2 · Sep 13, 2005

What version of TiVo Desktop are you using? I had this same problem and got this response from Sonic:

[David McPhail -- 07/06/05 02:36 PM]
Hi Paula ,

1)Uninstall Tivo Desktop 2.1 from Add/Remove Programs

2)Install Tivo Desktop 2.0 available from here:

http://www.tivo.com/desktop/TiVoDesktop2-0.exe

Let me know if it still gives you an error.

Regards

It worked, but I have to continually uninstall and reinstall 2.0 lately because something changed after the 7.2 upgrade.

See less See more

miekel

· #3 · Sep 21, 2005

I am having the same problem. I purchased MyDVD for the sole reason to be able to burn DVDs from Tivo. I get the "Windows has encountered an error" message and it crashes. I have done all of the following but it still crashes. I had an older version of DVDIt installed on my PC prior to installing MyDVD. I also had Tivo Desktop 2.1 installed initially. Here are the things that I have done so far:

1. Verified that issue only occurs when burning Tivo files
2. Upgraded from Tivo desktop 2.1 to 2.2
3. Uninstalled Tivo Desktop 2.2 and installed 2.0
4. Uninstalled MyDVD and reinstalled
5. Performed a clean Uninstall for my DVD and reinstalled
6. Performed a clean uninstall for all Sonic software and reinstalled MyDVD

I spent about 6-8 hours on this problem and will ask Sonic for a refund soon unless some smart person here can help me figure out the issue. I am running XP Pro on a high end laptop. Any ideas?

See less See more

corbishley

· #4 · Sep 25, 2005

That solution worked for me too. Hard to believe that after all this time Tivo and Sonic still don't have it together.

dmkerwin14

· #5 · Oct 3, 2005

... by deleting tivo-to-go and all sonic apps, deleting all references to either from the registry, reinstalling sonic, then installing tivo 2.0. what an incredible hassle. sonic was completely unhelpful.

ksladek

· #6 · Oct 4, 2005

I'm having the same problem, but it's somewhat reassuring to know I'm not alone. Get this though-- I called Sonic and they said that I needed Tivo desktop 2.0. I went looking for this on the tivo website w/o luck so I called Tivo and after a FULL HOUR on hold, was told that Sonic is definitely NOT Tivo compatible, and the customer support guy didn't even know it's written all over their website as the program to use. Nice that they can be compatible! Or helpful! So I found this... I uninstalled and reinstalled and NOTHING. The same crash right after the audio transcription. What a royal pain! In the morning I fully intend on calling Tivo, again, and giving them a piece of my mind. These machines are too much money to not work properly and not have good and competent tech support! I'll let you know what they say.

See less See more

azitnay

· #7 · Oct 4, 2005

You certainly don't need to use TD 2.0 with Sonic (2.2 works fine for me), but if you absolutely need 2.0 for some reason, you can still download it straight from TiVo:

http://www.tivo.com/desktop/TiVoDesktop2-0.exe

It's not linked to from anywhere to my knowledge, but the URL still works.

Drew

nkuefler

· #8 · Oct 4, 2005

Same problem. Sonic says use 2.0 which I downloaded from this forum. TIVO says sorry but it is not their problem at all- wait for a patch. I will try the 2.0 and see what happens.

ksladek

· #9 · Oct 4, 2005

I got Direct Show Dump for free (download online) which converts the Tivo files to MPEG which can then be used by any DVD burner. After trying since last Thursday, I got my DVD burnt! SO happy!

Oh, and Tivo says it's Sonic, Sonic says it's Tivo... just get the DSD software and call it a night.

nkuefler

· #10 · Oct 4, 2005

No luck with 2.0. Exact same thing happened. Will check out Direct Show Dump and see if that works. Guess I am stuck with the Sonic software. Is it any good for other things?

Stone1717

· #11 · Oct 7, 2005

Hi All,

I'm having the same problem, so I tried to instal TiVo Desktop 2.0 (from the link above). However, on install, I'm getting a TiVoBeacon error...and the install is aborting. Anyone have an idea on what this error is all about? Any suggestions would be greatly appreciated...thanks!!!

woolybugger

· #12 · Oct 16, 2005

I am in the same boat and have tried everything mentioned here as well as what Sonic FINALLY told me to do....

There are a few thing that can cause this issue but we would like you to address the burn function at this point-
PX engine updates for MYDVD and DVDit -Burners
Also try going into My Computer, Control Panel, System, Hardware tab, Device manager, DVD/CD-ROM Drives, then select your burner and uninstall it by right clicking on it. Once uninstalled, just restart.

Upgrade took / lost drives away
Fortunately, we have a patch for this.

1) Download the patch
http://patches.sonic.com/UM/pxhpinst.exe

2) Double click the .exe

3) Reboot the computer.

Your drives should appear back. If not, Id like you to go into the registry by going to Start, Run, then type regedit. Once in there, go to Edit then Find.

1) Search the Registry for "lowerfilters" (you will most likely find multiple instances)goto the find option and type in lowerfilters .

2) Every time one comes up, look for the value of "PXHelp20" under the Data column next to the name. Remove it (right click and delete the key)

3) After cleaning all instances, reboot and the OS should detect the devices appropriately

This should resolve your issue. If it does not, try looking for more lowerfilters with these values. But be careful, do not delete any values that youre not sure about, as this could damage up your system. After finishing up in the registry, restart and see if it made a change. If not, run the PX Engine from below and try again.

Update PX Engine:
http://patches.sonic.com/PX/pxengine1_08_34a.exe

But I still get the stupid Windows error. I am so aggravated right now I could scream. Does anyone have any other ideas?

See less See more

PatC

· #13 · Nov 10, 2005

woolybugger said:
I am in the same boat and have tried everything mentioned here as well as what Sonic FINALLY told me to do....

There are a few thing that can cause this issue but we would like you to address the burn function at this point-
PX engine updates for MYDVD and DVDit -Burners
Also try going into My Computer, Control Panel, System, Hardware tab, Device manager, DVD/CD-ROM Drives, then select your burner and uninstall it by right clicking on it. Once uninstalled, just restart.

Upgrade took / lost drives away
Fortunately, we have a patch for this.

1) Download the patch

2) Double click the .exe

3) Reboot the computer.

Your drives should appear back. If not, Id like you to go into the registry by going to Start, Run, then type regedit. Once in there, go to Edit then Find.

1) Search the Registry for "lowerfilters" (you will most likely find multiple instances)goto the find option and type in lowerfilters .

2) Every time one comes up, look for the value of "PXHelp20" under the Data column next to the name. Remove it (right click and delete the key)

3) After cleaning all instances, reboot and the OS should detect the devices appropriately

This should resolve your issue. If it does not, try looking for more lowerfilters with these values. But be careful, do not delete any values that youre not sure about, as this could damage up your system. After finishing up in the registry, restart and see if it made a change. If not, run the PX Engine from below and try again.

Update PX Engine:

But I still get the stupid Windows error. I am so aggravated right now I could scream. Does anyone have any other ideas?

I have the same problems. TiVo Tech says call Sonic, Sonic says uninstall MyDVD and Desktop 2.2 and reinstall both Sonic and Desktop 2.0 as posted above. Anyone get Desktop 2.2 to work with Sonic? Thanks, Pat

azitnay

· #14 · Nov 11, 2005

MyDVD has worked fine for me with every TD 2.x release (not that that's very helpful to you, aside from confirming that it does indeed work for some of us).

Drew

naybag

· #15 · Nov 14, 2005

Any real ideas or fixes for this problem. I am definitely encountering the same "MyDVD" crashes. I also can't edit any of the Tivo videos.

morac

· #16 · Nov 14, 2005

Other than Sonic's official solution which is reverted back to TiVo Desktop 2.0 there are no official fixes.

When I emailed Sonic in August they told me that they would release MyDVD 6.2 within a month which would fix the problem. Since it's been around 3 months and they seem to be promoting their other products over MyDVD I don't think this is going to happen.

I have the same issues and came up with a work around which I posted a few months back.

That said I can't see how TiVo can still advertise for Sonic's MyDVD software as the official method for burning TiVo shows to DVD when it doesn't even work for most people with the latest TiVo Desktop software.

morac

· #17 · Nov 14, 2005

woolybugger said:
Update PX Engine:
http://patches.sonic.com/PX/pxengine1_08_34a.exe

This is an upgrade for MyDVD 5.x. It was released on August 5, 2004. This pxengine is actually older (1.8.34.500) than the drivers that come with MyDVD 6.1 so I would highly advise against installing it. Especially since MyDVD 6.1 doesn't use the pxengine.

Basically I've come to learn that Sonic's support has no clue about anything. Considering most of the support emails I send them either never get answered or take months to get a response (which is usually wrong) I've just given up on ever getting support from them.

woolybugger

· #18 · Nov 14, 2005

did the MyDVD 6.2 update ever come out? and does it make any difference?

morac

· #19 · Nov 14, 2005

No it didn't. And I have no idea when or even if it will come out.

From what the support guy said it looked like you'd have to specifically request it through support (yeah right) or buy it.

I've pretty much given up on Sonic at this point since it's pretty obvious they teamed up with TiVo just to get more people to buy their MyDVD software. They don't seem to care if it works or not. The sad part is TiVo seems to not care either. If they did, they'd offer more choices than just Sonic.

woolybugger

· #20 · Nov 14, 2005

ugh, oh well. what a PITA this has been!

1 - 20 of 29 Posts

This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.