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The software updates can take many hours and if you do not do a "test connection" the unit will resume where it left off on the download. Based on other posts I have read over past few months the best advice is to keep forcing downloads until you get the "pending restart" message on the system info screen. Forcing a restart at that point actually installs the 7.21 and you should be back in business ready to make that valuable backup in case there are ever more problems.
 
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