[AGBulls]

Well, after many days of frustration with Comcast Chicago and an estimated 20+ phone calls, I finally finally have my Tivo HD working great. I think my wife is even more relieved than I am -- since I'll finally stop messing with it and talking about it.

However, when we went into the bedroom last night to turn on the normal TV, which has a digital box, all the channels were black. At first, I wanted to just call Comcast and tell them to send a "hit" to activate my box -- as something clearly hapepend with my cable cards getting hit so many times.

But, this sounds like a very dangerous idea in that I'm totally afraid it's going to kill my Tivo cablecards from working. In fact, I'm afraid to have them do anything at this point since the Tivo is finally doing what it should.

Does anyone have any recommendations on what to do or to ask Comcast? Or, is there some kind of safety procedure I can take with my Tivo to ensure it doesn't get hit by a signal that would mess up my cards? If something happens to the box again, I know we're going to go crazy. I thought about unplugging the Tivo and then asking for Comcast to hit my digital box, but that sounds dangerous as it would likely unpair or reset the cablecards. At least, I think it might.

 

[bigusmfan]

Try unplugging the cable from your HD and calling the cable co. to try a rehit.

 

[AGBulls]

Try unplugging the cable from your HD and calling the cable co. to try a rehit.

Isn't that going to make me lose the connection to my cable cards when I reconnect the cable after the hit is sent?

 

[mike_camden]

AgBulls, through all of the hits to my cable cards from Comcast, I lost premium packages on one of our cable company supplied digital boxes (not on both strangely enough).

As was suggested, a hit from the cable company to the affected box should do the trick.

 

[AGBulls]

AgBulls, through all of the hits to my cable cards from Comcast, I lost premium packages on one of our cable company supplied digital boxes (not on both strangely enough).

As was suggested, a hit from the cable company to the affected box should do the trick.

Mike, isn't this going to mess up my now working Tivo HD? I'm extremely afraid of running into the cable card problem all over again.

I just want to be sure -- you had this same problem and you had the cable comp "hit" your digital box and it didn't negatively affect your Tivo?

 

[AGBulls]

Does anyone have a definitive answer to my question? Any help or experience would be greatly appreciated

 

[kb7oeb]

I'd pull the cable from the cable box and plug it into your tv and see if you are still getting a good signal. I'd think you would get a not authorized message if it needed a hit, a blank screen sounds like a poor signal to me.

 

[mike_camden]

AGBulls,
They fixed my digital box before they fixed my TivoHD cable cards, so I can't assure you of anything like that. Accroding to the Comcast CSR, they send hits to individual pieces of equipment, so it shouldn't affect your cable cards, but who knows what the Cocmast CSR will actually do.

 

[ajwees41]

Hpw old is the box in bedroom? It could have have gone bad.

ajwees41

 

[AGBulls]

AGBulls,
They fixed my digital box before they fixed my TivoHD cable cards, so I can't assure you of anything like that. Accroding to the Comcast CSR, they send hits to individual pieces of equipment, so it shouldn't affect your cable cards, but who knows what the Cocmast CSR will actually do.

Good news, they sent it to just that box -- and everything works great. the trick?

Patience. Lots of patience.