[richsadams]

Since they are giving me an "8am to 8pm" window for tomorrow, I want to wait an activate my new Tivo HD at the last possible minute.

Seriously? They expect you to wait around for them for 12 hours??!! I would certainly talk to a TWC supervisor about that.

Isn't there some sort of federal law that requires companies to give a four hour (or less) timeframe for services and deliveries?! 12 hours? That's shameful!

 

[richsadams]

They're the only game in town so they provide an awful level of customer service. I am going to activate the Tivo in the morning and then hope someone is home when they get here.

A 12 hour window is awful. Anyone else dealing with that kind of service level.

At some point the will have competition...then they'll wonder why so many people will be canceling their service. Shameful.