Just curious....do you have FIOS?
I realize this is not Comcast, but I had a similar problem in the past with one cablecard on my S3. After months of back-and-forth, I finally learned the only way to keep Comcast from clearing some of my package channels from one cable card was to pay and additional outlet fee for the second cable card. That was $8.95/month. No matter how hard I tried, I could not get Comcast to put something in their system that would prevent their periodic system sweep from disabling some channels on the second card. My final solution was to have Comcast insert the second card deeply in their rectum and just use one card with the S3. I've never had a problem with the M-cards on my HD and Premiere, but I think Comcast understands that is one physical card. You might note that this time it happened on 6/19 and your original post was 5/19. Coincidence or a monthly system sweep by Charter's system?This same issue just popped up again with one of my cablecards!
I called Charter tech support and the woman told me to turn off my TV as she reset the cards. I asked her what turning off my TV would have to do with fixing my Tivo's cablecard issue, because the TV was basically just a monitor, and asked if she meant I should restart my Tivo instead. She kept insisting I do just as she said and turn off my TV. I kept telling her this made no sense and at one point I even asked to speak to someone else that was more knowledgeable because clearly she wasn't. She then explained that by turning off my TV it assured her I wouldn't be pressing any controls during the reset. So I just humored her and said I turned off my TV, when in fact I hadn't. Ultimately the cablecard reset returned my HD channels and fixed the issue......for now anyway.
Getting real sick of Charter's ignorance and uneducated attitude towards Tivo hardware. Tivo has been on the market many years, you would think all the cable companies would know the technology in and out by now. Or maybe it's that they're playing dumb, trying to force it's demise so customers return to renting cable boxes from them.
All they are doing is making customers like me very angry, to the point of wanting to cancel our cable TV service and go completely OTA. And what OTA can't pickup for my area, the rest can be found online. I know it sure would save me a lot of money each month.
You really only have one option to keep that extra cable card working. Pay the additional outlet fee for it. That's all their system understands. Otherwise, the system sweep will eventually get you.In my issue, my Series 3 had two S-cablecards for many years and one went bad. They replaced it with an M-cablecard. Then there system started losing contact with the M-cablecard.
I can't seem to get a solid year without some sort of cable TV issue with Charter and my Tivo.
In my case, I pay an additional outlet fee. But, I convinced the Regional troubleshooting CSR that I didn't owe it. She gave me a one year credit of more than the additional outlet charge. And yes, the system sweep will probably get you.You really only have one option to keep that extra cable card working. Pay the additional outlet fee for it. That's all their system understands. Otherwise, the system sweep will eventually get you.
I don't have an extra cablecard, so I don't know what you are talking about. My Series 3 Tivo uses 2 cablecards for its 2 tuners. Doesn't matter if they are S or M cards it still requires 2 cards.You really only have one option to keep that extra cable card working. Pay the additional outlet fee for it. That's all their system understands. Otherwise, the system sweep will eventually get you.
Maybe I don't understand. My Series 3 is using 2 cablecards. And I been paying Charter for 2 cablecards all along, it's like $2 per card per month now. It shows up on my cable bill that way. My subscription fee does not include one of the cards. But either way your initial response to my post made no sense, because I have no intention of not using or paying for both cards. Obviously I am going to keep both cards active.Yes, you do have an extra cable card for the one outlet. Your subscription fee includes one cable card.