I've been around and around with TiVo technical support today. I had to call them on three separate occasions today, and still have not resolved this issue. What's worse, it looks like TiVo technical support does not want to believe that the problem might somehow be their latest software update, or perhaps a problem with the program guide data from Tribune.
Where to begin? I noticed yesterday that a new episode of Teen Titans (Cartoon Network) failed to record, even though I had a season pass for the show. The issue seems to be that I have the season pass set up to only record first run shows, and not reruns; it would seem that somehow, TiVo's software is not identifying the new episodes as new episodes.
There doesn't seem to be a good way to report this kind of issue on TiVo's web site, so I called technical support. The first two suggestions they gave were to (1) delete and re-create the season pass, and (2) if that didn't work, go through guided setup to rebuild my index. So I did as they suggested, and tried both things. (Then I tried suggestion #1 again after suggestion #2 failed.)
Since both suggestions didn't work, I was then asked to delete my program guide data and to-do list items. (TiVo Central -> Messages and Setup -> Restart or Reset System -> Clear program information and To Do List)
Well, I jumped through that hoop and that didn't seem to fix the problem; future new episodes of the show in question were still not being flagged for recording.
Even more disturbing, after performing this reset, I lost at least three of my season passes, one of which was for the show I was having problems with (Teen Titans); the other two season passes lost were my number 1 and 2 season passes (Stargate SG-1 and Stargate: Atlantis).
I called technical support again, and basically was told that the next two steps I would have to go through were "Clear and delete everything" (basically wipe my TiVo clean), and if that didn't work, exchanging my TiVo hardware. Mind you, at no time was there any indication to me or any other reasonable person that there was a hardware problem. Not only that, I told the technical support representative that both of these options were unacceptable, as I have recordings that haven't been watched or saved to another medium; nor was there any reasonable indication of a hardware problem. I likened their approach to "swatting a fly with a sledgehammer."
Even though I had spoken to a customer service rep who agreed with me that there might be programming guide data problems upstream from Tribune, technical support was very intent upon treating this as a problem specific to my TiVo unit. Yet other season passes are recording as expected -- so if the problem is specific to one show, why would it be my hardware at fault?
On a personal note, this is grating on my last nerve. It's bad enough that TiVo Desktop doesn't work on the latest version of Mac OS X, and that TiVo has recently backpedaled on its promise to bring TivoToGo to the Mac. Now it seems that even the most basic TiVo features aren't working as they should.
So far, the only work-around is to either manually tell TiVo to record shows that aren't being flagged correctly, or to change the season pass to allow reruns and then manually deselect the reruns I don't want. Has anyone else run into similar problems, or is there a fix for this behavior that I'm not aware of?
Where to begin? I noticed yesterday that a new episode of Teen Titans (Cartoon Network) failed to record, even though I had a season pass for the show. The issue seems to be that I have the season pass set up to only record first run shows, and not reruns; it would seem that somehow, TiVo's software is not identifying the new episodes as new episodes.
There doesn't seem to be a good way to report this kind of issue on TiVo's web site, so I called technical support. The first two suggestions they gave were to (1) delete and re-create the season pass, and (2) if that didn't work, go through guided setup to rebuild my index. So I did as they suggested, and tried both things. (Then I tried suggestion #1 again after suggestion #2 failed.)
Since both suggestions didn't work, I was then asked to delete my program guide data and to-do list items. (TiVo Central -> Messages and Setup -> Restart or Reset System -> Clear program information and To Do List)
Well, I jumped through that hoop and that didn't seem to fix the problem; future new episodes of the show in question were still not being flagged for recording.
Even more disturbing, after performing this reset, I lost at least three of my season passes, one of which was for the show I was having problems with (Teen Titans); the other two season passes lost were my number 1 and 2 season passes (Stargate SG-1 and Stargate: Atlantis).
I called technical support again, and basically was told that the next two steps I would have to go through were "Clear and delete everything" (basically wipe my TiVo clean), and if that didn't work, exchanging my TiVo hardware. Mind you, at no time was there any indication to me or any other reasonable person that there was a hardware problem. Not only that, I told the technical support representative that both of these options were unacceptable, as I have recordings that haven't been watched or saved to another medium; nor was there any reasonable indication of a hardware problem. I likened their approach to "swatting a fly with a sledgehammer."
Even though I had spoken to a customer service rep who agreed with me that there might be programming guide data problems upstream from Tribune, technical support was very intent upon treating this as a problem specific to my TiVo unit. Yet other season passes are recording as expected -- so if the problem is specific to one show, why would it be my hardware at fault?
On a personal note, this is grating on my last nerve. It's bad enough that TiVo Desktop doesn't work on the latest version of Mac OS X, and that TiVo has recently backpedaled on its promise to bring TivoToGo to the Mac. Now it seems that even the most basic TiVo features aren't working as they should.
So far, the only work-around is to either manually tell TiVo to record shows that aren't being flagged correctly, or to change the season pass to allow reruns and then manually deselect the reruns I don't want. Has anyone else run into similar problems, or is there a fix for this behavior that I'm not aware of?
