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21 Posts
Just recently I phoned to cancel my Tivo subscription, as I had moved to Dish Network from Cable and had a DVR 932 installed. Anyhow when I phone Tivo support they told me that it was possible to get the TIVO I had working with the Dish Network receiver, I didn't see the point and asked to cancel. Anyway as soon as I put the phone down my wife chimed in and said you could use it in the bedroom as that dish network receiver has no DVR. Thinking this was a great idea I immediate phoned Tivo back to reactivate me canceled account. To my horror Tivo declined to reestablish my account and it monthly fee which was lower than the normal 12.95 per month and insisted it was too late to undo the cancel, I was flabbergasted as a customer of 4 years that within the space of 5mins they refused to reopen my old account. I asked to speak to a supervisor to no avail and insisted that I was paid up to the end of the month, but no matter how I asked they refused to reopen my account which was in my mind still warm. This has amazed me that they would treat a customer this way and run a policy of immediate cancels that cannot be undone after 5 mins.
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Peter Conn
Peter Conn