[bguzik]

This has been posted about in another thread, but I thought I would start a new one to keep this specific issue here. Please post if you are also seeing this issue.

Since getting the new 9.1 software, I've been having problems with my 2nd Cable Card.

Both cards are Scientific Atlanta, and I am in a Comcast system (former Adelphia) in Western PA. I have had the S3 since last December, and have not had any issues prior to the new 9.1 roll out, with both Cards functioning just fine once Comcast got the correct billing codes on my account.

The Problem: Specifically, the 2nd Cable Card/tuner will suddenly NOT display anything other than Analog channels. This includes any "In the clear" QAM channels such as my local HD Channels which I know for certain are not encrypted. I then have to reboot the TiVo to correct. The period of time until the issue occurs again is sporadic, and today it only took about 5 hours from the time I reset the TiVo until I had to reset it again.

This has occured every day since I received the 9.1 software (10/03).

This is EXTREMELY annoying, as there is no way for me to know which tuner will be used for a Season Pass, and if this occurs the TiVo will act as if it is correctly recording the SP, but the actual recording will be blank.

Also, all of the diagnostic information for the Channel, cable Card, etc appears OK. THere is just no picture or audio.

As I say, if you are seeing this issue, could you please post to this thread?

Also, if you have any ideas for a solution, please let me know. I'm very afraid that this is going to require an update from TiVo to fix, and that is not likely to be relatively quickly. I don't know how an issue like this got through TiVos QC tests...

Barry

 

[old64mb]

I'm not sure this is a 9.1 issue; sounds more like your second tuner is dying slowly and may just have coincidentally done so more obviously at the time you upgraded. The second tuner issue has been documented many times elsewhere (I had it about a year ago), although the fact you're getting analog on it is a little odd. It's not unusual that you'll still get channel diagnostic information on it, though.

I'd pop out the cablecard to confirm that it's not an encryption issue and then set up an RMA - usually easier to do so once CS can't blame anything but their own unit.

 

[dubluv]

2nd cc is losing some channels after 9.1 update on my tivoHD. i dont think this is a tuner issue, but i don t know for sure.

 

[legendarybc]

My S3 (TWC, SA CC's) did the same thing after the 9.1 update-- no channels on CC 2 other than clear QAM. It was fixed after a reboot and has not repeated since. One thing I noticed-- no EMM's or ECM's on that card while this problem was occurring. I chalked it up to a Cable Company screw up and bad timing. But, it may not just be a coincidence...

 

[robm15]

My S3 (TWC, SA CC's) did the same thing after the 9.1 update-- no channels on CC 2 other than clear QAM. It was fixed after a reboot and has not repeated since. One thing I noticed-- no EMM's or ECM's on that card while this problem was occurring. I chalked it up to a Cable Company screw up and bad timing. But, it may not just be a coincidence...

I had exactly the same problem, no premimum channels on CC2, but I did get Clear QAM channels. I called comcast, and she said she could see in the system were the CC2 (Per the card id number) was not subscribing. She could only subscribe it by adding a new $5.10 charge to it like it was a new box. The instant she did that, it started working again. I don't understand it, and I plan to stop by my local comcast store this week and find out what is going on, and if I'm going to have to pay $5.10 for 2nd cable cards now. I'm a little concerned because I just got a Tivo HD this weekend, and now I have to pay $5.10 per cable card?? I sure hope not.

 

[dtivotom]

I have the same problem with the second card not working on the digital channels after the 9.1 upgrade. It will start working again if I reboot, but I have missed several season pass shows when I try to record 2 digital channels at the same time. I am in Indianapolis and I have Brighthouse cable. Since this problem started at the same time for me and bguzik, with the new 9.1 update (never had a problem before).

 

[old64mb]

I had exactly the same problem, no premimum channels on CC2, but I did get Clear QAM channels. I called comcast, and she said she could see in the system were the CC2 (Per the card id number) was not subscribing.

I stand (probably) corrected about the tuner going bad, but I'd also -strongly- advise trying to pull the cable card at fault and isolating the issue to a tuner or cable card before either calling the cable co or Tivo. It's an awful lot easier to get something done when they can't point fingers at each other, which knowing both, they do a lot.

 

[dubluv]

My S3 (TWC, SA CC's) did the same thing after the 9.1 update-- no channels on CC 2 other than clear QAM. It was fixed after a reboot and has not repeated since. One thing I noticed-- no EMM's or ECM's on that card while this problem was occurring. I chalked it up to a Cable Company screw up and bad timing. But, it may not just be a coincidence...

please tell me what emm's and ecm's are?

 

[avmike]

Everyone, please make sure that you call this issue into Tivo. I did yesterday and the rep sounded like it was the first he had heard of the problem. I also reported two other issues related to the 9.1 software:

Fluctuating volume within programs
Difficulty rewinding (slow) and resulting lip synch issues

The rep said these two issues were known issues.

Mike

 

[SCSIRAID]

please tell me what emm's and ecm's are?

EMM's are Entitlement Management Messages - They are what tells the cablecard what it is 'entitled' to decrypt

ECM's are Entitlement Control Messages - They are embedded with the stream and control decryption.

 

[Austin_Martin]

Ugh, I've been getting this for the past week or so. Didn't think anything of it the first time, but after the third no record I was wondering. Can someone ask TIVO if there is any way they can restore the earlier software code? This is very annoying as my machine was working fine up to this.

 

[mvnuenen]

I posted in the original thread as well. I have the exact same issues as the OP: CC2 going blank for HD channels.
The first time I noticed it I called TWC. They made me pull the Scientific Atlantic card and they reinitiated it. All was fine. Two days later: same CC again blank. This time I just rebooted the S3 and all was fine. Next time it was blank I got channels back by just channel surfing and/or Testing Channels in CC menu.

 

[bshughes657]

I have been seeing the same issue with my S3 since the 9.1 upgrade. I have had this unit since last September with absolutely no issues. After the 9.1 upgrade, the 2nd card will not display anything but analog channels. Very annoying, as with the original poster I have lost several season pass programs, because the front panel says it is recording something but it is not. Wow cable, southeastern Michigan. After reading these posts< I have to believe it is the update and not the tuner or the cable card. I sure hope Tivo recognizes this problem and fixes it quickly.

 

[Bostonlawman2003]

Same problem here in Boston with Comcast, months and months of flawless operation, now this! Extremely frustrating! Hoping for a quick resolution.

 

[dig_duggler]

Same here in Birmingham, AL. Got 9.1 Sat, noticed this Sunday. Reboot fixed problem. Noticed it yesterday and thought it was just my inept CableCo again. Apparently not.

Edit: This is a huuuuge problem. It effectively makes the Tivo fairly unuseable since you never know what tuner something will be recorded on. This might be the first time I simply can't trust my Tivo.

Double Edit: SA CC's with Brighthouse networks.

 

[AaRdVarK3]

Same here in Charlottesville, VA. CC2 can see everything. CC1 gets no digital channels, just analog. I'm with Comcast (ex-Adelphia) and have SA Cablecards.

 

[MickeS]

Similar issue here, I guess. It was recording one HD channel, but when I tried to tune any other, only black screen came up. It was recording on "tuner 0", but I don't know which CC was using it (I'm guessing #2, based on what others here are writing).

But now the TiVo (Series 3) just froze when I went into "Test Channels" under CC1 settings. Before, it was showing the same info under "Diagnostics" no matter which CC I chose.

I will reboot now and hopefully that'll fix it.

EDIT 1: reboot did fix it. I hope it stays fixed, although people seem to have it come back . I was away this weekend, if I had been away longer I would have been pretty pissed to have missed a bunch of recordings.

EDIT 2: I have Scientific Atlanta CableCARDs.

 

[dig_duggler]

Just to note, it was actually CC1 on my box that was not working for anything but analog when I saw the issue.

 

[Dr_Diablo]

This has been posted about in another thread, but I thought I would start a new one to keep this specific issue here. Please post if you are also seeing this issue.

Since getting the new 9.1 software, I've been having problems with my 2nd Cable Card.

Both cards are Scientific Atlanta, and I am in a Comcast system (former Adelphia) in Western PA. I have had the S3 since last December, and have not had any issues prior to the new 9.1 roll out, with both Cards functioning just fine once Comcast got the correct billing codes on my account.

The Problem: Specifically, the 2nd Cable Card/tuner will suddenly NOT display anything other than Analog channels. This includes any "In the clear" QAM channels such as my local HD Channels which I know for certain are not encrypted. I then have to reboot the TiVo to correct. The period of time until the issue occurs again is sporadic, and today it only took about 5 hours from the time I reset the TiVo until I had to reset it again.

This has occured every day since I received the 9.1 software (10/03).

This is EXTREMELY annoying, as there is no way for me to know which tuner will be used for a Season Pass, and if this occurs the TiVo will act as if it is correctly recording the SP, but the actual recording will be blank.

Also, all of the diagnostic information for the Channel, cable Card, etc appears OK. THere is just no picture or audio.

As I say, if you are seeing this issue, could you please post to this thread?

Also, if you have any ideas for a solution, please let me know. I'm very afraid that this is going to require an update from TiVo to fix, and that is not likely to be relatively quickly. I don't know how an issue like this got through TiVos QC tests...

Barry

Same problems since 9.1 upgrade...

Cable company to replace both cards, an determine from there what the next course of action will be...

returning to DirecTV if Tivo can not solve these ongoing issues SOON...

 

[Thos19]

Same problem here in Boston with Comcast, months and months of flawless operation, now this! Extremely frustrating! Hoping for a quick resolution.

Same here in Abington, MA. Comcast, 2 SA cards which previously now problems. Now Card #2 keeps losing all channels necessitating a reboot. Strange periodic pixelation/stutter during live tv and recorded playback.

Been lucky before, first time I've had any noticeable problems with the S3

Thos