[thyname]

No doubt my neighbor Aaron knows his stuff across so many forums (TiVo , Verizon, 4K TVs and players, etc.). Worth following him.

Technically, thAbt0 gave you the solution right from the start.


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[thyname]

Yes and no. thAbt0 reiterated the SPS30S process that I'd already described in my original post. He knew what I was talking about; however, his advice was not enough to shove me in the right direction.

I would personally thank both. But that's just me.

Anyway... it is great we have those forums to learn from, and help each other... oftentimes better than the providers CSRs.