Roamio Pro stops playing recorded show

569 Views 3 Replies 2 Participants Last post by ThAbtO, Jul 23, 2020

FrankinMichigan

Discussion Starter · Jul 23, 2020

Over the 2 past weeks, I have had this problem - I will start to play a recorded show, it will take a few seconds to start (see the "arrow screen"), it will start playing, then stop after 1-4 seconds and jump back to the TiVo Home screen with MY SHOWS selected. I will once again go to MY SHOWS, select the show to watch and it will play with no issue.

I have rebooted the unit but that did not help.

My software is 21.9.7.v8.840-6-840 (BTW, how can I tell if this is the newest version?).

The other weird thing (not related to the above problem) is sometimes I get a "commercial" right before a recorded show plays but it doesn't appear to be from the over-the-air program that was recorded. Does TiVo insert commercials?

Thanks for any help.

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ThAbtO

· #2 · Jul 23, 2020

FrankinMichigan said:
My software is 21.9.7.v8.840-6-840 (BTW, how can I tell if this is the newest version?).

This is the latest version AKA Hydra, TE4 and it has the Pre-roll ads (along with Tivo+) and it chokes on those ads. You can call CS and opt-out.
If you were still on v20.x (TE3,) you would not have this issue.

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FrankinMichigan

Discussion Starter · #3 · Jul 23, 2020

ThAbtO said:
This is the latest version AKA Hydra, TE4 and it has the Pre-roll ads (along with Tivo+) and it chokes on those ads. You can call CS and opt-out.
If you were still on v20.x (TE3,) you would not have this issue.

So I need to call TiVo and tell them I want to opt out of sending me ads? Do I lose anything else by optioning out?

Also, I assume your comment about not having this issue is with the ads, not my restart problem, right?

Thanks.

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ThAbtO

· #4 · Jul 23, 2020 (Edited)

FrankinMichigan said:
So I need to call TiVo and tell them I want to opt out of sending me ads? Do I lose anything else by optioning out?

FrankinMichigan said:
Also, I assume your comment about not having this issue is with the ads, not my restart problem, right?

Yes.

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