[TheCristo]

Earlier in the day I was able to watch channels numbered below 200 and above 1700 so I checked the Comcast website which said there was an outage for TV services in my area.
When the outage cleared I was still only receiving the same channels. When I called in the automated system wanted to send a refresh signal before connecting me to an agent. After the refresh signal I lost the channels that I still had.
I spent an hour on the phone with an agent and it was discovered that I could view channels 633 through 658 (which I've never watched and didn't know I had), but nothing else.
Most channels are giving "Channel temporarily unavailable. Contact your cable provider for more information. D261" The agent I worked with couldn't find anything in their system about that error.
As it does not appear to be the Tivo, nor cablecard, nor their remote configuration they are going to try and schedule a tech.
Not sure if there's anything else to be done at this point so I'm reaching out here.

 

[TheCristo]

Tech came out today. He didn't know how to troubleshoot Tivo or cablecards. Said that techs no longer have cablecards available. Put me on the phone with someone who is having a couple shipped to me. Will take 7-10 days to arrive.

I worked with another agent on the phone who did extensive checking of information.
Most channels are D261, some are V58, the same ones listed before come in.
When checking the DVR Diagnostics and tuning to a channel.
A channel that gives a D261 error has no info for DVR Diag
V58 and Channels that come in, have good signal strength.

Phone agent said it sounds like an issue with the Tivo and that I pushed me to get an X1 DVR. I asked why some channels look good and some don't, it doesn't matter what tuner, but he insisted that's an issue with Tivo, not with anything from Comcast.

Unsure of what else to do.

 

[kpeters59]

Was the Card properly un-paired from the old TiVo before being re-paired to the New TiVo?

-KP

 

[TheCristo]

I've since had a new (to me) card paired to my Tivo. It's giving the correct info for Conditional Access, and I am experiencing the exact same issue.
Is there some way to know if they are correctly un-pairing the card? I'm having difficulty reaching a T2 tech and the agent's I've worked with are chatting with the higher level support.

 

[kpeters59]

Have you tried the CableCard Department?:

1-877-405-2298

Call Comcast's CableCARD department

-KP

 

[TheCristo]

That's the number I've been calling. I reached advanced support on Saturday, but the last 2 days it's a level 1 agent.

 

[TheCristo]

The agent I'm currently on the phone with says everything looks fine on their end and wants to send another in person tech.

 

[kpeters59]

Try:

888-824-8988

or:

877-530-6950

-KP

 

[TheCristo]

They're now saying there is an outage in the area that is preventing the card from receiving the proper signal. I don't see an outage in the status center, so I'll try those #s. Thanks!

 

[kpeters59]

Auth field missing on cable card info screen

-KP