So, like some users here I am a comcast subscriber and as part of our subscription, we get, at no charge, access to a "Rhapsody Radio Plus" account. This is an account that is no longer offered for money, but used to cost $5/month.
It lets you listen to all 100 rhapsody channels (radio stations) with full quality, no ads, and with the ability to skip to the next song as desired.
When Rhapsody hit my Tivo the other day, the first thing I tried was to access the radio plus account with my login info (comcast email address, custom password) the same login that works fine on any of my computers. It gave me an error message that this was not supported.
Today I called Tivo to ask them if this was a technical error or if it was just that type of account is not supported. They told me it was supported and to call Rhapsody technical support to sort it out.
I called Rhapsody, and after the level 1 reps in India had no idea, they transferred me to US based level 2 support. There I worked with a very helpful rep who had me on hold for quite a while, while she tracked down and spoke to some folks over at Tivo who definitely knew the details. She came back and told me that unfortunately, Radio Plus accounts are definitely not supported, just unlimited and to-go accounts.
This was a real bummer for me, as I am enjoying this feature a lot with the 30 day free trial. The Rhapsody channels show the album art, let you skip to the next song, and there's 100 different channels. The sound quality is also quite good. Since Comcast gives me this level of service for free it's really too bad that Tivo did not let that account type work. The Tivo, being a device that supports cable, is most likely used with many, many Comcast customers who have this account ready and waiting to be used.
If anyone from Tivo is reading this, I'd recommend two things:
1-Put some details on the Rhapsody section of the web page to clarify that these types of accounts do not work. I feel that this detail should have been explained and I should not have had to do all this legwork to find out the answer. It was also not encouraging that your own Level 1 tech support guys gave me incorrect information.
2-Please reconsider doing whatever is necessary on a contract or technical level to allow these free radio plus accounts to work with the Tivo/Rhapsody combo. It's very frustrating that the Rhapsody account I have works on my PCs but not on my Tivo (which is the one device that's hooked up to the stereo).
Thanks!
It lets you listen to all 100 rhapsody channels (radio stations) with full quality, no ads, and with the ability to skip to the next song as desired.
When Rhapsody hit my Tivo the other day, the first thing I tried was to access the radio plus account with my login info (comcast email address, custom password) the same login that works fine on any of my computers. It gave me an error message that this was not supported.
Today I called Tivo to ask them if this was a technical error or if it was just that type of account is not supported. They told me it was supported and to call Rhapsody technical support to sort it out.
I called Rhapsody, and after the level 1 reps in India had no idea, they transferred me to US based level 2 support. There I worked with a very helpful rep who had me on hold for quite a while, while she tracked down and spoke to some folks over at Tivo who definitely knew the details. She came back and told me that unfortunately, Radio Plus accounts are definitely not supported, just unlimited and to-go accounts.
This was a real bummer for me, as I am enjoying this feature a lot with the 30 day free trial. The Rhapsody channels show the album art, let you skip to the next song, and there's 100 different channels. The sound quality is also quite good. Since Comcast gives me this level of service for free it's really too bad that Tivo did not let that account type work. The Tivo, being a device that supports cable, is most likely used with many, many Comcast customers who have this account ready and waiting to be used.
If anyone from Tivo is reading this, I'd recommend two things:
1-Put some details on the Rhapsody section of the web page to clarify that these types of accounts do not work. I feel that this detail should have been explained and I should not have had to do all this legwork to find out the answer. It was also not encouraging that your own Level 1 tech support guys gave me incorrect information.
2-Please reconsider doing whatever is necessary on a contract or technical level to allow these free radio plus accounts to work with the Tivo/Rhapsody combo. It's very frustrating that the Rhapsody account I have works on my PCs but not on my Tivo (which is the one device that's hooked up to the stereo).
Thanks!
