Hello,
Tried searching to see if this is a known problem, with no luck.
My TiVo is deleting (season pass) shows that it just recorded. They aren't going to the "Recently Deleted" folder, they're gone completely. For example, I saw it was recording tonight's new episode of Community, for which I have a season pass. I let it continue recording I watched a different recorded show. I wanted to watch Community now and see that the episode that it was just recording a few minutes ago, was gone.
Obviously, I immediately checked "Recently Deleted" and it wasn't there. It's gone as if it never existed. Similarly, The Office is missing and it too was recorded. (it's recording Parks and Recreation at the moment, and I expect that it too will disappear)
This same problem happened with another show earlier this week (Being Human) that I was watching and had paused. I came back hours later and it was gone as well. I chocked it up to being forgetful and I had probably deleted it (despite not being in "Recently Deleted" either).
For the record, these are all season pass shows and I have plenty of HD space.
Is this a common issue?
Are all the shows that disappeared on the same channel? Are they OTA or cable? I'm OTA-only, and I sometimes see a similar issue on one local channel.Hello,
Tried searching to see if this is a known problem, with no luck.
My TiVo is deleting (season pass) shows that it just recorded. They aren't going to the "Recently Deleted" folder, they're gone completely. For example, I saw it was recording tonight's new episode of Community, for which I have a season pass. I let it continue recording I watched a different recorded show. I wanted to watch Community now and see that the episode that it was just recording a few minutes ago, was gone.
Obviously, I immediately checked "Recently Deleted" and it wasn't there. It's gone as if it never existed. Similarly, The Office is missing and it too was recorded. (it's recording Parks and Recreation at the moment, and I expect that it too will disappear)
This same problem happened with another show earlier this week (Being Human) that I was watching and had paused. I came back hours later and it was gone as well. I chocked it up to being forgetful and I had probably deleted it (despite not being in "Recently Deleted" either).
For the record, these are all season pass shows and I have plenty of HD space.
Is this a common issue?
Sounds like the cable company does not have this channel permissioned for you correctly on the M-card. Could you check with your cable company that his channel is in deed in your list of approved channels?"This program was not recorded because either the TiVo box is not authorized for this channel, the program was not purchased, or the program was not available in your area."
I'm OTA-only. There is no cable company. The message is bogus, based on some incorrect assumption by TiVo's software in response to strange data. I really should install TSReader Lite and analyze the data, but I haven't yet.Sounds like the cable company does not have this channel permissioned for you correctly on the M-card. Could you check with your cable company that his channel is in deed in your list of approved channels?
OK. Actually my comments were for the original poster, although I quoted your string because I thought your setup was the same.I'm OTA-only. There is no cable company. The message is bogus, based on some incorrect assumption by TiVo's software in response to strange data. I really should install TSReader Lite and analyze the data, but I haven't yet.
I have lifetime service on both my TiVo HD and my Premiere. I have been fighting this problem on and off for months, and I'm 99.9 pct sure it is primarily a problem with some data in the transport stream, probably some sort of clock reference. I've talked with the station, and they say it definitely isn't a copy protection issue, and the CCI Byte is always "N/A" just like it is for all of my OTA stations. Also, the problem can start even in the middle of a show; most recently an episode of Charlie Rose recorded for about 30 minutes, then the signal got a bit flaky, then it lost the time reference (or whatever) so that the TiVo's progress bar stops at the 30 minute point. The entire show is actually present on the HDD and can be played back, although for the last 30 minutes the skip button and other playback buttons don't work normally. This show didn't get discarded because the TiVo is aware of the first 30 minutes of it.1) Are you subscribing to the Tivo service for your OTA?
2) If yes, this is probably a Tivo data problem for your zip code, but it may also be a software problem. I would contact Tivo for this problem and get a case number for this problem. Follow up a few weeks later.
Call, get a case number and call back every 2-3 weeks with the case number to check the status. The second call you should use to make sure that if the second rep has any questions, you answer them. Polite persistence can get a lot of problems resolved. Good luck.I guess I should call them again.
