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Hello.
I have a question on upgrading from a TiVo Premiere Series 4 (2 tuner) to an Edge or other current device.
First, to preface my question:
I’m pretty sure my Premiere just bit the dust because when I turned it to stand by for the night, all the lights started flashing on and off repeatedly and I started smelling something which smelled like wires getting hot or like something maybe had just fried. I unplugged it, waited several minutes, and then tried plugging it in again, and the lights went crazy again. Tried cycling one more time and same thing so I think it has basically reached it’s end of life.
That being the case, here is my question:
My Premiere uses an M-Card two-way cablecard and tuning adapter. As far as I know, the M-Card is specifically paired to that unit. If I upgrade to replace my current unit, is it possible for me to simply call Spectrum and have the card re-paired to the new unit where I can do the full setup and guided setup myself or does it require a technician to visit the house to pair the card to the new unit?
I know it is usually just a matter of Spectrum inputting the required numbers off the TiVo unit into their system for the M-Card on my account, but I didn’t know if that can normally be done by phone or if it has to have a technician come out for something that maybe isn’t doable by the customer alone.
I haven’t yet called Spectrum to inquire because, just in case they were to take a notion to try to avoid getting a new unit working in lieu of using their DVR, I didn’t want to give them any ideas or any heads up. I’d rather be able to know which way to expect prior to calling so I can have all my ducks in a row when I tell them exactly what I need and how I need it so they will know from the start that I know how it should work and hopefully won’t try to tell me they can’t do it or try to avoid doing it.
I do have a local office just down from the house here, and I know the people that work there as I’ve had very good and kind dealings with them in the past, but I don’t know if they can do it from their end if I take the proper numbers and information down there to avoid having to call customer service.
Thank you in advance for any advice/information any of you might be able to offer on this.
I have a question on upgrading from a TiVo Premiere Series 4 (2 tuner) to an Edge or other current device.
First, to preface my question:
I’m pretty sure my Premiere just bit the dust because when I turned it to stand by for the night, all the lights started flashing on and off repeatedly and I started smelling something which smelled like wires getting hot or like something maybe had just fried. I unplugged it, waited several minutes, and then tried plugging it in again, and the lights went crazy again. Tried cycling one more time and same thing so I think it has basically reached it’s end of life.
That being the case, here is my question:
My Premiere uses an M-Card two-way cablecard and tuning adapter. As far as I know, the M-Card is specifically paired to that unit. If I upgrade to replace my current unit, is it possible for me to simply call Spectrum and have the card re-paired to the new unit where I can do the full setup and guided setup myself or does it require a technician to visit the house to pair the card to the new unit?
I know it is usually just a matter of Spectrum inputting the required numbers off the TiVo unit into their system for the M-Card on my account, but I didn’t know if that can normally be done by phone or if it has to have a technician come out for something that maybe isn’t doable by the customer alone.
I haven’t yet called Spectrum to inquire because, just in case they were to take a notion to try to avoid getting a new unit working in lieu of using their DVR, I didn’t want to give them any ideas or any heads up. I’d rather be able to know which way to expect prior to calling so I can have all my ducks in a row when I tell them exactly what I need and how I need it so they will know from the start that I know how it should work and hopefully won’t try to tell me they can’t do it or try to avoid doing it.
I do have a local office just down from the house here, and I know the people that work there as I’ve had very good and kind dealings with them in the past, but I don’t know if they can do it from their end if I take the proper numbers and information down there to avoid having to call customer service.
Thank you in advance for any advice/information any of you might be able to offer on this.
