You need a different multiswitch. The one you have cannot handle the new satellite signals. DirecTV should have supplied you with one, a Zinwell.
Information available on www.dbstalk.com
You will need a seperate line for each tuner from the multiswitch. Unless they give you a single wire module (SWM). In that case, a seperate line for each HR10 tuner and a single line for the HR20.
Edit: Come to think of it, if you only have the HR10 and HR20 and no other receivers, you don't need a switch at all. It is built into the dish. If you need more than 4 lines, you need a switch upgrade.
Information available on www.dbstalk.com
You will need a seperate line for each tuner from the multiswitch. Unless they give you a single wire module (SWM). In that case, a seperate line for each HR10 tuner and a single line for the HR20.
Edit: Come to think of it, if you only have the HR10 and HR20 and no other receivers, you don't need a switch at all. It is built into the dish. If you need more than 4 lines, you need a switch upgrade.