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Discussion Starter · #1 ·
i own my own equip, including HD receiver and have been paying $7.99/ mo for the protection plan. just found out that the plan is $5.99. csr said that anyone after 3/1/06 when they went with the lease bit pays only 5.99 and that because mine is owned i pay more. they did agree to lower my fee, but would not adjust nor give credit for the past 2 years i paid 7.99.

just wondering what everyone else pays and also if they own or lease.
 

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I own my equipment and have paid $7.99 for quite awhile now. I used to pay $5.99, then they sent me a letter saying that since I had "HD equipment", I would now have to pay $7.99. I can't remember when it was, but 2 years ago seems about right.
 

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I called a couple months back and got reimbursed for all the past months I was charged $7.99.
 

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Discussion Starter · #4 ·
Mike Lang said:
I called a couple months back and got reimbursed for all the past months I was charged $7.99.
they wouldn't budge on a credit for me - are you leased or own your own?
 

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According to "DORIS (DTV's SMS) HELP" you have to have at least 1 leased piece of equipment to get the $5.99 rate, if you own all your equipment it's $7.99.

Edit: and if you meet the requirement of at least 1 leased box they are supposed to refuse the reduction unless you put up an argument and then give in.
 

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I asked last week and was told that because I own my equipment, I would still be charged $7.99. $5.99 was stated as only for leases.

That is not consistent with the pre-lease days when folks were getting their $7.99 reduced to $5.99. When I called at that time, I was told I would have to commit to another year of service to get the lower rate.

I get tired of hearing these discrepancies and being lied to, whether intentional or not.
 

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Discussion Starter · #9 ·
MisterEd said:
You were probably grandfathered from the old rate before it went up.
i was at 5.99 - went up to 7.99 - no grandfather for me.

they did lower my rate tho. as i said the first csr i spoke with said i'd have to extend a year too- i asked for a supervisor and she said no to the year, but did lower my rate.
 

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All my equipment is owned w/HR10-250 and I pay $5.99. No commitment involved other than a $10 cancellation fee imposed if cancelled within one year.
 

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When I had D* I paid $0 a month since I had no protection plan. When the dish got knocked out by a storm, I activated the protection plan with one CSR, then had another send out a truck. The day after the dish was fixed, I turned it back off.

There is no reason to waste $72 or $96 a year on equipment they are willing to give away free.
 

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That "trick" no longer works. There is a minimum (6months?) you have to keep the protection plan or pay an ETF . Also, if they send you free equip without the plan they extend your agreement.

Arcady said:
When I had D* I paid $0 a month since I had no protection plan. When the dish got knocked out by a storm, I activated the protection plan with one CSR, then had another send out a truck. The day after the dish was fixed, I turned it back off.

There is no reason to waste $72 or $96 a year on equipment they are willing to give away free.
 
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