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Problem with R15 brand new out of the box

1743 Views 8 Replies 5 Participants Last post by  goony
I just wanted to let everyone here know what happened with my R15. The installer got really backed up yesterday and didn't get to my house until about 8:30 PM or so. I did not want to send the guy up on the roof that late (he agreed) so he hooked up my R15 with only one input.

He said he would be back around 1PM today (he got here at about 11:40 with an assistant :). I pulled the additional wire through the walls, attic etc. (he said he would have to charge me extra to go into the attic so I said I'll do it just feed me the cable -- he agreed :). We hooked up the second feed and it didn't work. Turned out the the R15 second tuner was bad out of the box. He said this happened a lot so he always carried a few spares. Later on I asked him how ofter the R15's failed out of the box and he said this was the 3rd one. I said well 3 bad out of a few hundred is so bad. He said "it's more like 3 bad out of about 20".

This surprised me maybe it's just bad luck on this installers part but I don't know.

I am sure this was a brand new unit. He opened the box in front of me and I examined it later and it had *NOT* been opened from the bottom (a trick used by some retailers to make a repacked unit appear new).

The installer in my opinion was extremely qualified and did very good work so I don't think it's anything he was doing.

I just wanted to let everyone know and wanted to see if anyone else had this problem.

Thanks,

Gary
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Sounds like you got a good installer.

I was about to say you should have posted this on DBSTalk, but I see that you did. :)
http://www.dbstalk.com/showthread.php?t=51739
Yeah obviously I thought so too. I just thought it made sense posting it here so that folks who might be considering an R-15 -vs- the R-10 (at least I think that's what the slightly older TiVo unit is called) could see it. And so that folks who might be regulars here but not at the other site would know.

Gary
What is the actual difference between the R10 and R15?

Do they both upgrade hard drives and install hacks the same?
golfman68 said:
What is the actual difference between the R10 and R15?

Do they both upgrade hard drives and install hacks the same?
I'm no expert but as I understand it no they do not. The R15 is a non-TiVo unit so the hacks do *NOT* work. I have read somewhere else on this forum that you can not upgrade the Hard Drive either.

Hope this helps,

Gary
I just wanted to let everyone know that in the forum on the other site (http://www.dbstalk.com/showthread.php?t=51739) several people stated that there was a fix for this. You have to reset the unit with the red reset button on the R15. Check out the forum above for more info.
To build on what Garye said...

R10 and R15: First installed with a single input.

Add a second intput:
R10: You need to re-run guided setup
R15: You need to hit the reset button, or power cycle.

As for the upgraded hard drive... as of right now, no the harddrive in an R15 can not be upgraded.
Thanks.

I know the R 10 can have the Hard Drive upgraded I just did mine, but as far as I know we can not hack it until the 6.2 software upgrade not sure when or if thats coming.

Which Direc Tivo should have I bought in order to have installed hacks?
Which Direc Tivo should have I bought in order to have installed hacks?
Any Series 2 DirecTivo except for the R10 can be easily hacked. The R10s require replacement of a chip on the mainboard - it can be done, but is painful and/or $$ to do.
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