[B Mann]

I have a Tivo Roamio. It is hooked up through Ethernet cable. Program guide gets updated no problems. Except one. I have had the Roamio for less than a year. Mostly spending time tweaking out the antenna to receive distant stations. I have been pulling in a few distant stations out of Chicago. One I liked was channel 38 (.1,.2,.3,.4) When I first put that station in my channels I thought it had the programs listed. One day several months ago the channel disappeared off the guide. I rescanned and put it back. Since then the program guide lists the channel and what channel it is (ION, Mystery etc) but under the guide it list Title Not Available. All the other guides update fine.

Any ideas to get the guide back? For a channel out of Chicago I would be pretty sure it would have a guide.

 

[cwoody222]

Report it to TiVo

Tivo Customer Support Community

 

[B Mann]

Report it to TiVo

Tivo Customer Support Community

I gave it a try... Kind of like pounding a round peg in the square hole with their limited options of filling out the form.

Thanks.

 

[mattyro7878]

yeah that form is a doozy

 

[B Mann]

yeah that form is a doozy

It kept kicking me back wanting me to click on more stuff.... I just filled out random things until it took the form.

 

[cannonz]

I always explain everything in additional comments box at bottom. Do indeed have to put 000000 in some required boxes for it to go thru.

 

[Jetspeedz]

I'm in So Cali, I reported Guide issues to Spectrum where some channels and random times there is not title at all. This has been a problem for the past 3 days now. I was told they need more people to call before it is elevated to engineering.

Last time this happened a few years ago it was resolved over time.

Please call Spectrum and call them to report this. They do have existing tickets in Wisconsin and NY with reported outages but if it is happening in your area and you are the first to call expect this not to get fixed anytime soon.

Just call and report it so they have more cases. They are sending a poor tech out here to confirm what I already know is a not a equipment or signal issue. But it is part of the absurd process.

I also filled out the form and created a ticket in my account with Tivo as well

 

[B Mann]

I wanted to report back. I got the generic message they will look into it. After a couple weeks channel 38 popped back up with the shopping channels that I had blocked. The guide was updated with the shows. Then a week later another email saying they are still looking into updating it. Not sure if the report helped, but they are back.