[Saberj]

I've noticed that the new Premiere Elite that we've got sometimes has what I can only describe as "rapid audio stuttering". Has anyone else heard of this happening? Is this for sure something that would be caused by the Tivo box itself? I'm almost through the first 60 days of service, so I'm running out of time to use the 90-day warranty, if it is in fact a box problem.

I can't imagine that it would be a cable card issue. Is that even possible?

 

[MeInDallas]

What is your setup? Are you using the TV speakers, or are you using a soundbar, or audio system?

 

[Series3Sub]

I have a number of audio anomalies with the Premiere that are on the same feed and same switch and same A/V receiver as an S3 and HDXL that DON'T have any audio anomalies. Some of the frustration audio problems of the Premiere:

1. Your "stuttering" problem: audio present for a few seconds, then gone for a few seconds, then back a few seconds, then gone a few seconds, but not a "machine gun" rapid stutter, if that is what you mean? I have to switch the A/V to another input and then back. This fixes is 98% of the time.

2. OUT OF PHASE AUDIO: This happens when all is well and right after a random Skip Back or Skip Forward command. The fix is to either Skip Back or Skip Forward to resume in phase audio. This problem is FREQUENT and occurs about every 1 out of ten or FEWER skip commands.

3. Sometimes the audio seems to fade to a lower level, than return to full level, then fade again and might stay in the fade for quite a long time. I have either leave the recording or channel as what is viewed--changing to some other channel or recording--then go back to the original channel or recording and that usually fixes the problem.

NONE of these problems exist on TWO S3 platform TiVo's hooked up the same way to the same TV and through the same switch and A/V receiver. This is a PREMIERE problem. TiVo, please fix.

 

[xbr23]

no problems on my Elite running through my 5 yr old Pioneer Elite receiver to my 3 yr old Sony XBR8 TV. all via HDMI.

 

[aaronwt]

No audio problems on my Elite either using HDMI running through a DVDO DUO and a Denon 3808 to my Sammy LED DLP.

 

[HazelW]

I have had what you might call rapid "machine gun" stuttering several times. Sometimes pausing and restarting makes it go away. I have recorded the same program on an HD TiVo and another TV with no problem. I was suspecting the TV, but maybe it is the Elite. Happened on "House" on Fox twice and once on an ABC program.

So far it is so rare that I can probably live with it.

 

[Saberj]

I have had what you might call rapid "machine gun" stuttering several times. Sometimes pausing and restarting makes it go away. I have recorded the same program on an HD TiVo and another TV with no problem. I was suspecting the TV, but maybe it is the Elite. Happened on "House" on Fox twice and once on an ABC program.

So far it is so rare that I can probably live with it.

That's a good description of the problem I'm having. It sounds like the audio is being shot out rapid fire. It's as if the audio is going away every 1/4second or so. Often times it will go away on it's own, but for me, nothing I do seems to help.

For those that asked, I'm using HDMI directly to my TV, and that's where I'm having the issue. On my non-Elite premiere before, I never had any problem like this.

Should I be contacting TiVO about the issue? The other problem is that I actually bought the system in November for a Christmas present for my wife, so if they go by the purchase date rather than the activation date, I might be screwed anyway. It is pretty rare for it to happen. But when it does happen, it's annoying enough that I don't ever want it to happen again.

 

[Dan203]

The only audio issue I ever had with my Premiere was with analog recordings. Since the Elite doesn't do analog I haven't had any trouble with it. (all analog recordings are now happening on my S3)

Dan

 

[hillyard]

I'll get the stutter on my elite but not on the premier. have to puase and back up a little and it corrects itself. This happens frequently. Elite to sony tv with hdmi

 

[djkid4]

My premeire elite is showing stereo on my receiver. I reboot the device, then it comes up Dobly digital, and a little while later, it goes back to stereo.

I'm thinking I might have a defective one, thinking about taking it back.

Any thoughts?

Randall

 

[aaronwt]

Most of the channels on FiOS are stereo Dolby Digital channels. (most of the SD channels) Dolby digital on broadcast channels can be anything from 1.0 to 5.1. I've seen those two and every option in between for DD channels during the last eleven years.

 

[djkid4]

Most of the channels on FiOS are stereo Dolby Digital channels. (most of the SD channels) Dolby digital on broadcast channels can be anything from 1.0 to 5.1. I've seen those two and every option in between for DD channels during the last eleven years.

I'm with timewarner cable. These are Dobly digital 5.1.

Like: two and a half men. Ect.

I can transfer the, and it comes DD.

 

[Saberj]

Well, I sent a message to TiVo Support concerning my issue. Here is the response I got back:

Thank you for contacting TiVo Customer Support. I would be happy to assist you with that Audio issue. I understand that this can be frustrating. I do have a few steps you can try to resolve this audio issue, Randall.

Step 1.) Cold boot - Please remove all the cables from the back of the TiVo box. Wait at least 60 seconds. Then plug the power cord and the video cable that goes to the TV, e.g. HDMI cable. Once back at TiVo Central you would replace the rest of the cables.

Step 2.) Change the HDMI cable. If you had another HDMI cable you are using on another device; that you can verify is working, please try using that on the TiVo box.

Step 3.) Change the input on the TV. Please switch the input you are using on the TV to another HDMI input.

Step 4.) Change the Audio settings.

From TiVo Central > Messages & Settings > Settings > Audio > Dolby Digital, then selecting 'Dolby Digital to PCM

Then they went on to say I should contact them again if that didn't fix the problem. I'm going to try and run through these steps today, and hopefully it will clear the issue up for good.

 

[dcstager]

My new Elite has likewise developed the audio problem where Dolby digital is output as PCM regardless of the audio setting. It's a bug or a hardware problem with the Elite.

 

[aaronwt]

My new Elite has likewise developed the audio problem where Dolby digital is output as PCM regardless of the audio setting. It's a bug or a hardware problem with the Elite.

Have you tried rebooting it? I have not personally experienced it, but I have experienced this with an S3 box before and a reboot fixed it.

 

[cptlapcat]

My new Elite has likewise developed the audio problem where Dolby digital is output as PCM regardless of the audio setting. It's a bug or a hardware problem with the Elite.

I also am having audio problems with my new Elite on Dolby digital. When I fast forward or 30 second skip after the third click sometimes the audio drops. This only happens on a recorded show. The only way to get the sound back is to turn the power off and then back on.

Any ideas?

 

[dcstager]

A reboot fixes it temporarily. I actually think it has something to do with sound effects volume. It has to be set to off because if it isn't, the sound are output as PCM audio. Normally you don't hear sounds when playing back a Dolby Digital source, but I think the software is trying to switch back and forth and the code isn't perfected. I'm turning sound effects off an seeing if that prevents the problem re-occurring. And yes I've reset my amplifier to make sure it was not the problem.

 

[dcstager]

Turning off sound effects made no difference. I do not know if this is a hardware or software bug, but Dolby digital sound is output as PCM regardless of the setting in audio. I do not know what triggers the condition.

 

[aaronwt]

A reboot fixes it temporarily. I actually think it has something to do with sound effects volume. It has to be set to off because if it isn't, the sound are output as PCM audio. Normally you don't hear sounds when playing back a Dolby Digital source, but I think the software is trying to switch back and forth and the code isn't perfected. I'm turning sound effects off an seeing if that prevents the problem re-occurring. And yes I've reset my amplifier to make sure it was not the problem.

I always leave my sound effects on. But the two receivers I'm using with three of my Premieres are a Sony and a Denon. Although I'm rarely on a menu that I can hear sound effects anymore, I have not had any issues with the Premieres switching to PCM only output.

 

[dcstager]

This might be something unique to the Elite which has four digital cable tuners and no over the air tuner. My latest best guess is that the Hulu Plus application is responsible for screwing up the Dolby Digital output. I contacted Tivo and they said the problem has not been reported to them before.