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Discussion Starter · #1 ·
Can those Tivo HD users with M-cards please provide the model number or part number for the M-card?

If there is a SKU or other code on their installation receipt that would also be helpful.

This will aid those of us getting installations and talking to cable company CSRs who aren't familiar with M-cards.

The cards might be in the system and they don't know how to locate them. Knowing the model number, part number, SKU, etc, might help us have them look up the part and we get the right card installed the first time.
 

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jmpage2 said:
Can those Tivo HD users with M-cards please provide the model number or part number for the M-card?

If there is a SKU or other code on their installation receipt that would also be helpful.

This will aid those of us getting installations and talking to cable company CSRs who aren't familiar with M-cards.

The cards might be in the system and they don't know how to locate them. Knowing the model number, part number, SKU, etc, might help us have them look up the part and we get the right card installed the first time.
The first-tier CSR at BHN wasn't familiar with M-Cards so she transferred me to a more experienced CSR. He was able to search his database and identify the M-Card. I will be getting the M-Card next Tuesday. I will post more info after the install.
 

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Discussion Starter · #3 ·
sbiller said:
The first-tier CSR at BHN wasn't familiar with M-Cards so she transferred me to a more experienced CSR. He was able to search his database and identify the M-Card. I will be getting the M-Card next Tuesday. I will post more info after the install.
I am set up for install on Monday and I would like to call the CSR who arranged it for me and see if he can find the M-card so I don't have to mess around with getting my cards swapped out at a later date.
 

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Discussion Starter · #4 ·
From another user (thanks!)

Motorola PN: 514517-002-00
Barcode SKU: 12572 14271

At least for Comcast.
 

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jmpage2 said:
From another user (thanks!)

Motorola PN: 514517-002-00
Barcode SKU: 12572 14271

At least for Comcast.
Those are the Motorola codes.

The front of the card says "M-CARD" in white print on a red stripe and has "MediaCipher" with the Motorola logo on a pink background on the rest of the label.

If you get one, make a note of the card unique info on the back label:

SN (serial number)
UA (unit address)
MAC (MAC address)

Comcast will use the SN to identify the card in their accounting system.
 

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jfh3 said:
Those are the Motorola codes.

SN (serial number)
UA (unit address)
MAC (MAC address)

Comcast will use the SN to identify the card in their accounting system.
Are these numbers required to activate the card? I supplied a HostID and Card ID that appeared in the Pairing display on the TiVo. A CSR asked for the cable card model, but I didn't know it. I'll try to call with this info tomorrow.

Of course, the tech that came to my house had never seen a cableCARD and only supplied the Serial Number when he called his dispatcher.
 

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RavenFan said:
Are these numbers required to activate the card? I supplied a HostID and Card ID that appeared in the Pairing display on the TiVo. A CSR asked for the cable card model, but I didn't know it. I'll try to call with this info tomorrow.

Of course, the tech that came to my house had never seen a cableCARD and only supplied the Serial Number when he called his dispatcher.
The Serial number will "attach" the cablecard to your account so it can access the programming you subscribe to.

The HostID/CardID will marry the card to your set.
 

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classicsat said:
The Serial number will "attach" the cablecard to your account so it can access the programming you subscribe to.

The HostID/CardID will marry the card to your set.
Just as I figured...Comcast does a really good job making sure that they can attach the card to my account to facilitate billing me. Now if they could only provide the service for which I'm being billed.

So far, i've wasted over 3 hours of time with a tech or on the phone, in addition to the 5.5 hours that I waited for the tech to arrive.

I do appreciate al the help that the experienced users have supplied in this forum. I feel like I am now armed with the appropriate information to get this thing to work if I can find a Comcast employee who actually believes me.
 
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