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Sorry about the dead TiVo and the bad customer service. Most TiVo's can be fixed pretty cheaply if you are interested. The most common part to fail is the HD which is easy to replace yourself. Let us know what type of problem you're having and most likely we can get you back up and going quickly.

I know it sucks to have something break and it would piss me off too, but if you get over your anger and want to try and fix it, let us know. Many times the people on here are more knowledgeable and quicker than official TiVo support.

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