As paradox as it sounds, CS rep was probably right. Unless OP has lifetime it is cheaper to buy a new one than to repair the old one. TiVos are more or less disposable now days much like small screen Tvs, VCRs and DVD players. Unfortunately, with lower prices comes cheaper manufacturing and QC. I also have 6 year old and 3 year old TiVos that are working fine, but few months ago it took me 3 trips to the store to get 2 working DirecTiVos (3 out 5 I tried were defective).