About two weeks ago, I lost an Edge due to a power surge. I sent the Edge to Weaknees to be repaired. I received it back a week ago. I'm having a problem having the cable card paired. Today, I contacted Optimum to attempt to re-pair the card again and the agent told me that they have received a memo stating that they will no longer support cable cards. I'm very frustrated. I have 4 TIVOs in my home, the one back from repair does not receive all the channels due to a cable card issue. TIVO has known this was coming, they have done nothing to move forward with new technology that does not require a cable card. TIVO is not long for this world.
Optimum is no longer supporting Cable Cards
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sfsapp
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Yeah, TiVo with locally recorded content is always better (for many reasons including the ones you stated) than Cloud DVR, which is why I stayed with Optimum till now (that, and with my old Bundle, it was actually cheaper than streaming).
Sad to have to leave TiVo, but knew it would happen someday (and lasted longer than I expected), but always thought it was going to be because Optimum dropped Cablecard support, not because of a bug in PowerKEY.
Decided to go with YTTV, which is ok. Looked at Hulu Live for a few hours as well, but as I‘m going with T-Mobile Home Internet (no other Internet options in my area, and Optimum will double my fee when I break the Bundle), I read there are issues with Hulu Live and CGNAT that cellular uses. No Fiber in my area yet, but Optimum will have it available someday, and the cost is about the same as TMHI, so I may have another Internet option later on.
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Well... the letter says species PowerKey cards. The picture in the letter does not look like how I remember mine to look (although that's a long time ago). If I pull my Cable Card out from my Tivo just to look at it, can I just plug it back in and it'll resume working? Afraid to touch it if there's a chance of messing it up.
Do we know if Optimum has non-PowerKey cable cards out there that will continue to work? I'm more confused than ever.
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I will try harder to see if I can convince them to give me a cable card, which would make my decision very easy. My impression so far is that existing CC users are grandfathered, but they won't issue them to new customers.
For what it's worth, Optimum has mostly worked for me through power outages, thanks to our back-up generator. It's actually been extremely reliable over the years. But the pricing under Altice has gotten nuts.
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We don’t know.
If they do have any non-PowerKey cards they’re very few, and would seem like they’re stopping support in those too just to be consistent.
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There’s no “convincing”. Fios still offers cards to new and current subscribers.
Posts to the contrary were incorrect.
You may need to order service first and add a cablecard after, by calling.
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Well in my case it was talking to Verizon when they said "sorry no cable cards". I will report back after I try again.
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Yeah I think it's best to just write off Optimum at this point and move on.
If you totally power off the TiVo, you can remove and replace the CableCARD without issue.
You can get Cablecard info in the TiVo Settings. Even if the card is SA (mine is), the settings will say Cisco:
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You don’t use the stream box WITH your cablecard.
But you do need to be an Optimum internet customer. (And perhaps use their modem/router as well)
We've all basically gotten used to it - but it is unreal how poorly informed and generally incompetent their reps are.
I saw a FB post where an Optimum user actually had a Motorola card. I believe they were in North Carolina and the card came from a previous cable company that was bought out by Optimum, so my guess is that they just use whatever infrastructure existed prior to the buyout. I'm curious to know if their service will continue uninterrupted post 11/24. My guess is that they will actually be ok but I'm sure they will never get a solid answer from Optimum.
Test driving T-Mobile Home Internet for a few days. Much better than I expected (I’m not too far from a tower). Getting good speeds, and I’ll probably get a waveform outdoor antenna as well.
Cons: 1) As cell modems use CGNAT, no home IP address / static IP, so can’t port forward (not an issue for me) and 2) I’ve read issues with Hulu Live (only live) where Hulu thinks you’re changing locations, also due to CGNT (not an issue for me as I’ve decided on YTTV)
Dropping Optimum in a few days.
Cons: 1) As cell modems use CGNAT, no home IP address / static IP, so can’t port forward (not an issue for me) and 2) I’ve read issues with Hulu Live (only live) where Hulu thinks you’re changing locations, also due to CGNT (not an issue for me as I’ve decided on YTTV)
Dropping Optimum in a few days.
This contradicts what Verizon told me. I have FiOS in my second place and they have explicitly told me that they will not add TV to plan. I signed up for FiOS in January of 2021.
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Yep, and I have 1Gbe service with the ONT that supports RF. It's in my vacation place near Boston so I can't physically verify it right now but I about 95% certain that I've seen the RF port on the hardware. From what I see, no one is interested in adding to their "linear television" customer base except companies that have built out an IPTV offering. those with an IPTV product are more than willing to sell you IPTV service but not RF based service. That's just what I see though.
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12,808 Posts
Fios sells different services in different regions.
For whatever reason they must not sell tv service in that area.
They may not have rights to sell tv service in certain municipalities. The cable company there may still have exclusive rights.
It is possible for them to have legal rights to lay fiber and sell internet, but not television service.
For whatever reason they must not sell tv service in that area.
They may not have rights to sell tv service in certain municipalities. The cable company there may still have exclusive rights.
It is possible for them to have legal rights to lay fiber and sell internet, but not television service.
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I know that. He told me I can't get the stream box because I have a cablecard on my account. I don't believe him.
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