[sicembears]

I've been on hold for Tech support for 1 hour and 15 minutes now!!!

 

[Dawny]

Wow, I hope the Muzack is good!! It this TiVo tech support? I was on hold for 30 mins with HP this moring, finally hung up.

 

[dianebrat]

my condolences, but it is the weekend, and most call centers do have slightly less staff then.

and having worked in a call center, please remember when you do get a rep on the line, it's not their fault you were on hold, so try not to take it out on them.

Diane

 

[sicembears]

SLIGHTLY less staff?
I informed him of how long I was on hold and he chuckled and gave me your answer. I dropped it. Being on hold for 1 hour 21 minutes is totally unsat!!!!! This makes me not want to spend $799 on a set top box I can get for $9.95 a month from Time Warner!!! Diane I didn't yell at him just told him I wasn't happen.
And no the hold music isn't nice it will cut in and out on you. It teases you and rings every once in a while too.

 

[sicembears]

Ok this is geek sqaud and NOT TIVO he said it rolled over to them when they didn't answer after 1 hour!!!!!!!!!!!!!!!!!!!!!!!!!!
NOW I HAVE TO GET BACK ON HOLD WITH TIVO

 

[sicembears]

I give up the box is going back to Best Buy. I was just hung up on. I was almost at 2 hours on hold.

 

[mick66]

This makes me not want to spend $799 on a set top box I can get for $9.95 a month from Time Warner!!!

Then don't. We don't care. Really. We don't.

and BTW - this is the Tivo "help center" where people ask for help regarding Tivo issues. You obviously have issues, why are you not asking for help instead of just *****ing about not getting help from someplace else?