[rscar627]

I looked but I couldn't find anything like this. I have a Roamio Plus which was purchased in January 2015. It has been a great machine which sees daily use. Lately when I start to watch a show the pre-roll ad plays (or I push through it) then the show plays for about one minute. It then pauses and the screen goes back to the home screen. I say pause because the pause symbol is showing on the preview screen with the program paused. I can go back in and play the show and it picks up where it left off. At this point it is just annoying but is this a sign of a bigger problem? Thanks in advance for any advance for any advice. I don't post much but have enjoyed this forum for years.

 

[ThAbtO]

is this a sign of a bigger problem?

Its a sign of Hydra (v21.)

 

[rscar627]

I have had Hydra (which I happen to like) since it came out and this problem just started. Not having this issue on the Bolt’s.

 

[ThAbtO]

Its a part of Hydra, pre-roll ads that is the issue itself.

 

[rscar627]

It is not the ads that are the problem. The problem is that after the ads the program pauses and then goes back to the TiVo home screen. I then have to restart the program (no ad with the restart). This just started happening in the last couple weeks and only on the Roamio. I thought maybe it might be a sign of failing hard drive, etc. As long as it isn’t a sign that the Roamio is failing this is just an annoyance. I can switch locations with one of the Bolt’s.

 

[ThAbtO]

Might need a Tivo service connection.

 

[rscar627]

As far as I know I have not had a problem with service connections. There was one this morning and I just watched a program with no problem. Maybe that was what it needed but the problem didn't happen every time so time will tell.

 

[HerronScott]

Call support and ask them to disable the pre-roll ads.

Scott

 

[rscar627]

Thank you. I thought the problem was gone but it happened again today. I filed an online request to disable pre-roll ads and explained the issue. It is really more of an annoyance than anything else as long as it doesn't mean my Roamio is dying.

 

[Ceciliachavez75]

I looked but I couldn't find anything like this. I have a Roamio Plus which was purchased in January 2015. It has been a great machine which sees daily use. Lately when I start to watch a show the pre-roll ad plays (or I push through it) then the show plays for about one minute. It then pauses and the screen goes back to the home screen. I say pause because the pause symbol is showing on the preview screen with the program paused. I can go back in and play the show and it picks up where it left off. At this point it is just annoying but is this a sign of a bigger problem? Thanks in advance for any advance for any advice. I don't post much but have enjoyed this forum for years.

Darn, I wish I saw this. I just posted about this sort of thing.

Sent from my iPad using Tapatalk

 

[2WOOFS]

I am seeing the exact same thing happening on both my Roamio and minis. It started around Thursday. I tried fast forwarding a recording to the end by holding down the forward key and then going back to the beginning and the recording played.

I had it happen again today and I restarted my Roamio. Have not experienced that problem. I have noticed that some of the functions (like deleted a watched recording) have become very slow. Also the forward key takes longer to respond.

My guess is that there was a software update that was not so great.

 

[mattyro7878]

I had pre rolls removed from my Roamio Plus as they were causing restarts. Since then (2 months) I have had updates, service connections and restarts and still no pre rolls. I think they figured out the Roamio cant handle the PLAY>TIVO SERVER>AD>BACK TO UNIT>PLAY VIDEO.without having a stroke. Good. One call and pre rolls were gone forever. My Bolt has them but handles them well.

 

[2WOOFS]

I blocked the pre-rolls in my router three days ago and all has been fine since.

 

[53richart]

I blocked the pre-rolls in my router three days ago and all has been fine since.

What IP address or URL did you block?

 

[2WOOFS]

What IP address or URL did you block?

I got the five IPs from this previous post:

TiVo inserting short advert before playing a recording

In addition, today I asked support to disable the pre-roll ads. Sounds like they are having trouble doing that too. Here is an excerpt from the chat session.

I'm sorry to hear that the Pre-roll Ads are giving you problems on your box. Actually I can request an update so your TiVo device no longer shows an advertisement before your recording begins however we have a Known Issue now wherein even if we remove the Ads, it will still show on the box. I apologize for the inconvenience this caused you. Our Specialists are currently investigating the issue to get this resolved as quickly as possible. I already included your case on the list. As soon as the Known Issue will be resolved, the Pre-roll Ads were be removed permanently on your box.