[DefaultLocation]

Based on some limited testing, I think what's happening with my new Edge is that not all of the tuners are functioning. According to the diagnostics menu, tuners 0-3 are able to pick up signals from channels, but 4-5 show a lot of empty data other than the channel number they're trying to tune into, and I get error D256 on those tuners.

This is the same cable card I had in my Bolt, and it worked perfectly fine. I am able to tune to every channel I subscribe to on the first 4 tuners, but 2 of my tuners just show error code D256 no matter what channel I try to change them to. Since TiVo doesn't really give you the tuner info, I am kind of guessing a bit, but I used the trick of pausing what's playing to know when I'm cycling between tuners with the Live TV button (so dumb they don't just show a little popup with what tuner you're on).

This normally wouldn't be that big deal, however I think this is causing my scheduled recordings to fail randomly with no information. For example, shows I have One Passes setup for just don't record sometimes, other times they do. If I futz around with the tuners by hitting Live TV to jump between them, and try to change each one with channel up/down, I can sometimes get a channel that was showing D256 on tuner 4 or 5 to show up; I assume this is because it switched one of the tuners 0-3 to it and then magic.

Does my theory hold water? Has anyone else run into this problem? Is this something I need to get my cable provider to fix? They (Spectrum) were able to pair the card with the new Edge over the phone in about 30 seconds as luckily I got someone who knew what they were doing when I called (normally I have to make 3-4 calls to get anyone who knows anything about TiVo).

Thanks.

 

[cwoody222]

Did you check this?
Tivo Customer Support Community

 

[DefaultLocation]

Did you check this?
Tivo Customer Support Community

I had not found that, thanks! I checked my CC to be sure, and indeed it is Motorola and FW version 6.25, so I should be getting 6 tuners. I do have a TiVo Mini as well, but it was not connecting to the new MoCA network anyway, so I had assumed it wouldn't be taking up a tuner, but I unplugged it for now to be sure. Still not sure why I only get 4/6. The description of outdated firmware causing only 4/6 tuners to work and the TiVo failing to account for that certainly sounds like my issue though.

For now I guess I can set my TiVo to only recognize 4 tuners, which should help with missed recordings.

 

[DefaultLocation]

Actually, I assume this means I have FW 6.25, but there's no documentation and two "FW" entries are listed, one with an asterisk.

 

[DefaultLocation]

I tried to force to 4 tuners following these instructions:

While viewing the Channel List screen, enter one of the following number sequences on your Roamio remote control to set the maximum number of usable tuners:

• 88634 (the Roamio will use four tuners)
• 88636 (the Roamio will use six tuners)

You should hear "dings" representing the newly configured tuner count. Once your CableCARD has the appropriate firmware version, switch back to six tuners.

It just jumps to the highest-numbered channel and no "dings" indicating the newly configured tuner count.