Mailed my rebate the first week of Sept. for the HR10-250 I purchased in mid-August for the sweet $299-$100MIR deal. After receiving squat, I called on Dec. 13 to inquire about the status of the rebate. I was told that it had been mailed out on the 12th. Hmmm...the day before I called. Thought that was suspicious, but figured I'd give the benefit of the doubt.
My mail has been showing up late, didn't receive my health care invoice until the 3rd, so I had today as my target date that if the rebate didn't show up, I would call again. Went to the mail box and I see an envelope with DirecTV logo and Advanced Product Rebate Program on the return address. "Finally!", I thought. I open it to find another rebate form. WTF?! It's for products bought between 10/16/05 and 2/28/06. So where does that leave me?
I called and spoke with Stephanie, who tells me there's no record of my submitting a rebate. I ask why then did the rep tell me on the 13th that the check was mailed on the 12th and, understandably, she can't explain that. She mentions the deal I got and how reasonable it was, which I can't dispute, but I'm not the one who insisted on the rebate, it was offered when I placed the order and they did send me the form, which I filled out and mailed. She puts me on hold and comes back on with a $100 credit on program billing and I told her that was acceptable.
I've done rebates before and, while they're a PITA, this is the first one that I've had to go around about. I'm in no big hurry to do another one with DirecTV and if I were to actually do another one, it would be via certified mail.