no rebate yet
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I sent in the rebate forms for my HD-Tivo back at the beginning of October and still haven't received the check. I called the D* customer service # and they said they had no record of receiving my forms so they went ahead and sent out another rebate form to me.
My advice is that you go ahead and call customer service to at least verify they received your info.
My advice is that you go ahead and call customer service to at least verify they received your info.
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819 Posts
I got mine back in about 5 weeks. Sent it in Nov 5th, got it back Dec 12th. No issues.
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819 Posts
I used this form with no problems:
http://www.directv.com/imagine/pdf/dvr_rebate_form.pdf
http://www.directv.com/imagine/pdf/dvr_rebate_form.pdf
No luck for me with calling customer retention.
I mailed my R10 rebate form and info in to D* in early October. Waited 2 months and didn't get anything in the mail. Called D* and was told that I wouldn't be getting a check, but rather a credit and that it probably would show up on the next month's bill. That was in early December just after my new bill came out, so I waited until early January to see if the credit showed up on my bill (online only - no paper bill) and guess what? No credit.
So, I call the customer retention line given in this thread and ask for the rebate status and he says they still have no record of the rebate being received or processed. CSR says I have 3 options:
1) Go online and print out another rebate form from D* and resubmit -OR-
2) Have the CSR mail me out the form and resubmit -OR-
3) He offered to give me 2 free months of every premium movie channel D* offers, which he said would come out to $98 over those 2 months.
I asked about just crediting my account for the $100 and he said he wasn't allowed to do that because there's no way for them to keep track of it. I asked for clarification and just got a lot of double-talk. The only thing I'd probably consider taking instead of the $100 credit is if he were to offer me a full year of HBO for free. 2 months of every movie channel doesn't really do me any good because 75% of those channel will probably go un-watched since I have enough regular shows that I have trouble keeping up with in the first place. At least with 1 full year of HBO I'd actually be able to utilize it and actually be able to watch an entire season of a show.
So, now I'm faced with a tough decision. Do I resubmit the rebate and wait another 2 months for something that probably won't work again OR do I try to negotiate the 1 year of free HBO OR do I call back everyday until I get a CSR who gives me the $100 credit?
Needless to say, I'm frustrated, but I've actually been preparing myself for the letdown with all the other stories from posters who also have been given the shaft.
Any advice would be appreciated.
Thanks.
I mailed my R10 rebate form and info in to D* in early October. Waited 2 months and didn't get anything in the mail. Called D* and was told that I wouldn't be getting a check, but rather a credit and that it probably would show up on the next month's bill. That was in early December just after my new bill came out, so I waited until early January to see if the credit showed up on my bill (online only - no paper bill) and guess what? No credit.
So, I call the customer retention line given in this thread and ask for the rebate status and he says they still have no record of the rebate being received or processed. CSR says I have 3 options:
1) Go online and print out another rebate form from D* and resubmit -OR-
2) Have the CSR mail me out the form and resubmit -OR-
3) He offered to give me 2 free months of every premium movie channel D* offers, which he said would come out to $98 over those 2 months.
I asked about just crediting my account for the $100 and he said he wasn't allowed to do that because there's no way for them to keep track of it. I asked for clarification and just got a lot of double-talk. The only thing I'd probably consider taking instead of the $100 credit is if he were to offer me a full year of HBO for free. 2 months of every movie channel doesn't really do me any good because 75% of those channel will probably go un-watched since I have enough regular shows that I have trouble keeping up with in the first place. At least with 1 full year of HBO I'd actually be able to utilize it and actually be able to watch an entire season of a show.
So, now I'm faced with a tough decision. Do I resubmit the rebate and wait another 2 months for something that probably won't work again OR do I try to negotiate the 1 year of free HBO OR do I call back everyday until I get a CSR who gives me the $100 credit?
Needless to say, I'm frustrated, but I've actually been preparing myself for the letdown with all the other stories from posters who also have been given the shaft.
Any advice would be appreciated.
Thanks.
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215 Posts
Rebates are such a pain in the a**.
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I was lucky. I submitted my rebate with all the required paperwork, about 5 weeks ago, and the check showed up in the mail two days ago.
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Hopefully you kept a copy of everything you submitted. If so, make another copy, double check that you are including everything that is required, and re-submit it. Be persistent. While my D* rebate came through okay, I have had other rebates where I needed to re-submit as many as 4 times and spend hours on the phone (my wife actually, she's a bit anal retentive on getting rebates, bless her).
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Carl
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I was lucky. I submitted my rebate with all the required paperwork, about 5 weeks ago, and the check showed up in the mail two days ago.
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Hopefully you kept a copy of everything you submitted. If so, make another copy, double check that you are including everything that is required, and re-submit it. Be persistent. While my D* rebate came through okay, I have had other rebates where I needed to re-submit as many as 4 times and spend hours on the phone (my wife actually, she's a bit anal retentive on getting rebates, bless her).
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Carl
I've decided to just go ahead and resubmit the rebate to see what happens. However, I now have another potential problem. I bought my R10 on 9/19/05 and the rebate form I printed out from DirecTV.com says the purchase must be made between 10/16/05 and 2/28/06. Is there another form with older qualifying dates or will I still be ok to send in this form even though my purchase was not in the right date range? I know this rebate was valid in September of last year, but why does the rebate form not reflect that?
Anybody have any information that could help me out?
Thanks.
Anybody have any information that could help me out?
Thanks.
*update* for anyone else experiencing problems with their R10 rebate:
I called the customer retention # again to find out if the rebate form would work for me with my purchase of the R10 being outside of the date range listed on the form. This time around I got a very helpful CSR and she was much more helpful than the previous CSR that I dealt with a few days ago. To make a long story short, she went ahead and gave me the $100 credit after seeing all the trouble I was having. I verified that it was really there by checking my account on DirecTV.com. Incidentally (and this may not be news to anyone here), she told me that they are now issuing direct credits for qualifying DVR purchases instead of making people go through the unreliable rebate process.
So, my advice to anyone who mailed in their rebate more than 8 weeks ago and never got a check would be to call D* customer retention and tell them about your situation. Even if the first time doesn't do any good and they just tell you to resubmit, don't give up. Call back the next day and the next and the next until you get a CSR who will help you out. Even if it seems like a hassle to call back a half-dozen times, it's still a better alternative (in my mind) than taking the risk of the rebate getting "lost" a 2nd time and you don't have to wait another 1-2 months to get it.
I'm relieved this is over and I will avoid rebates like the plague in the future.
I called the customer retention # again to find out if the rebate form would work for me with my purchase of the R10 being outside of the date range listed on the form. This time around I got a very helpful CSR and she was much more helpful than the previous CSR that I dealt with a few days ago. To make a long story short, she went ahead and gave me the $100 credit after seeing all the trouble I was having. I verified that it was really there by checking my account on DirecTV.com. Incidentally (and this may not be news to anyone here), she told me that they are now issuing direct credits for qualifying DVR purchases instead of making people go through the unreliable rebate process.
So, my advice to anyone who mailed in their rebate more than 8 weeks ago and never got a check would be to call D* customer retention and tell them about your situation. Even if the first time doesn't do any good and they just tell you to resubmit, don't give up. Call back the next day and the next and the next until you get a CSR who will help you out. Even if it seems like a hassle to call back a half-dozen times, it's still a better alternative (in my mind) than taking the risk of the rebate getting "lost" a 2nd time and you don't have to wait another 1-2 months to get it.
I'm relieved this is over and I will avoid rebates like the plague in the future.
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704 Posts
Mailed in 2 rebates:
1) H20 $200 rebate on the 30th of November and received the check today
2) R15 $100 rebate on the 4th of December and nothing yet..
1) H20 $200 rebate on the 30th of November and received the check today
2) R15 $100 rebate on the 4th of December and nothing yet..
Mailed my rebate the first week of Sept. for the HR10-250 I purchased in mid-August for the sweet $299-$100MIR deal. After receiving squat, I called on Dec. 13 to inquire about the status of the rebate. I was told that it had been mailed out on the 12th. Hmmm...the day before I called. Thought that was suspicious, but figured I'd give the benefit of the doubt.
My mail has been showing up late, didn't receive my health care invoice until the 3rd, so I had today as my target date that if the rebate didn't show up, I would call again. Went to the mail box and I see an envelope with DirecTV logo and Advanced Product Rebate Program on the return address. "Finally!", I thought. I open it to find another rebate form. WTF?! It's for products bought between 10/16/05 and 2/28/06. So where does that leave me?
I called and spoke with Stephanie, who tells me there's no record of my submitting a rebate. I ask why then did the rep tell me on the 13th that the check was mailed on the 12th and, understandably, she can't explain that. She mentions the deal I got and how reasonable it was, which I can't dispute, but I'm not the one who insisted on the rebate, it was offered when I placed the order and they did send me the form, which I filled out and mailed. She puts me on hold and comes back on with a $100 credit on program billing and I told her that was acceptable.
I've done rebates before and, while they're a PITA, this is the first one that I've had to go around about. I'm in no big hurry to do another one with DirecTV and if I were to actually do another one, it would be via certified mail.
My mail has been showing up late, didn't receive my health care invoice until the 3rd, so I had today as my target date that if the rebate didn't show up, I would call again. Went to the mail box and I see an envelope with DirecTV logo and Advanced Product Rebate Program on the return address. "Finally!", I thought. I open it to find another rebate form. WTF?! It's for products bought between 10/16/05 and 2/28/06. So where does that leave me?
I called and spoke with Stephanie, who tells me there's no record of my submitting a rebate. I ask why then did the rep tell me on the 13th that the check was mailed on the 12th and, understandably, she can't explain that. She mentions the deal I got and how reasonable it was, which I can't dispute, but I'm not the one who insisted on the rebate, it was offered when I placed the order and they did send me the form, which I filled out and mailed. She puts me on hold and comes back on with a $100 credit on program billing and I told her that was acceptable.
I've done rebates before and, while they're a PITA, this is the first one that I've had to go around about. I'm in no big hurry to do another one with DirecTV and if I were to actually do another one, it would be via certified mail.
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