Just came across this forum tonight , been reading abunch. I have been a long time subscriber to dtv. Just got off the phone with dtv and my r10 that I got new 100 days ago is messing up. They sent me another one but when I got it I noticed it had scratches on it. I felt kinda cheated since I do have a nice entertainment setup, so I called them up and was nice to them just saying that I was disappointed getting a used dvr and mine was probably newer then that one. They said there was nothing they could do except send me another used one that might have less scratches on it. I was disappointed and said I would call them back and decide then. Well after I hung up I was thinking how high my monthly bill is and how I had to sign a contract for a year just to get the new tivo. Decided I was going to file a complaint with Better Business Burea. While I started filling out the form I decided to call them and let them know that. They went through the same spill but said I could talk to the supervisor. By now I am still nice but getting flustered. I was put on hold for the supervisor then after a short period of time the tech support came back on and said they were faising out the R10s and they could send me a new Directv R15 brand new in the box if I would like. All I have to do is send the others back. Just thought I would share my experience tonight with yall. Is the R15 a nice system?