[funtoupgrade]

Is there a new replacement policy for a DVR manufactured by TiVo, Inc? For quite a while there was a standard $79 replacement charge for a defective unit. In exchange was a refurbed unit of same size or better. If there was a lifetime sub on the defective unit it would be transferred to the refurbed unit. Now I am reading posts here on the forum that the replacement charge is much higher. Is this a new policy or are the agents who answer the phone given the freedom to charge what the market will bear? or what?

 

[funtoupgrade]

That was not my question. I can fix my own stuff, but still want to know the official TiVo policy. If one has a lifetime unit and is not into fixing it themselves then this policy becomes important.

 

[Stanley Rohner]

Are you talking to yourself ?

 

[funtoupgrade]

No wise guy! I was replying to the following message I received via email:

Hello funtoupgrade,

Stanley Rohner has just replied to a thread you have subscribed to entitled -
New TiVo, Inc. replacement policy? - in the TiVo Help Center forum of TiVo
Community.

This thread is located at:
http://www.tivocommunity.com/tivo-vb/showthread.php?t=283973&goto=newpost

Here is the message that has just been posted:
***************
Most of the time the defective unit just needs the hard drive replaced, and you
can do that yourself for less than $79. I wouldn't even bother sending it back
to TiVo. You'll get a flaky refurb unit they fixed up real quick and tested for
about 2 minutes.
***************

Again...This thread is located at:
http://www.tivocommunity.com/tivo-vb/showthread.php?t=283973&goto=newpost

I guess you figured it was a dumb answer and removed it?????

 

[Stanley Rohner]

Since you got all cranky about it and said - That was not my question. I thought it would be funny to delete my original message and post -
Are you talking to yourself ?


Sorry you got all uptight about it.