My tv provider on the 15th added that new Showtime channel ShowtimeBET but on my TiVo guide it still says Showcase which ShowtimeBET is replacing. We have the East and West feed. Both channels however have title not available. Where exactly should i report this?
New Showtime channels
1 - 13 of 13 Posts
Joined
·
20,956 Posts
First verify your changes on zap2it.com (Gracenote). Then use this form:
Tivo Customer Support Community
Why wouldn't you use Gracenote direct?
Joined
·
20,956 Posts
I did not know I could click on a link and get my listings. Could you post an example?
Top left change zip code/provider, right side account etc. This is NOT mine! This is maybe a 'default!!
I of course use it with my zip & Xfinity but all providers are options - satellite etc. I would think your provider and zip an option!
TV Listings- Find Local TV Listings and Watch Full Episodes
Joined
·
20,956 Posts
Somehow I think zap2it stole it from Gracenote. My zap2page (It may mess up your cookie).
TV Listings- Find Local TV Listings and Watch Full Episodes - Zap2it.com
Years ago Zap2it was very different I believe. I used it several/many years ago. When I tried T-Vision (Layer3 TV) I moved to TitanTV.com because I could edit the information provider to provider to 'fabricate' a custom grid. That worked very well for T-Vision. July '19 I moved back to Xfinity for various reasons and Gracenote seemed to be a 'match' for Xfinity so I just moved there. I did do zap2it and my login still worked so yes I did end up with same/similar.
I believe I likely used Zap2it when I had Canadian Satellite here in the 'Southern Province of WV"'!
Looks like i'm going to have to report multiple inaccuracies. 867/868 should be labled SHOxBET East and West respectively. They both the wrong data. They have the Showcase East and West Data. 871/872 have the right label but data TNA. What a mess.
Did you ever get this resolved? I've had this issue for over a month, and I have now filed two cases with TiVo. Each time I get an email saying the issue has been resolved, after I redo guided setup, the issue is exactly the same. Now 865 has the wrong guide data as well (time-shifted).
Not only that, but I have been unable to escalate this issue with a supervisor in the United States..... Customer support in the Philippines refuses to transfer me.
Like most here, I paid TiVo for "lifetime" accurate guide data for all my TiVos, in my case a Roamio Pro and 4 Minis.
I did until yesterday when TiVo botched it again. They removed the SD versions of showcase. I'm not going to bother though. I don't watch non HD channels.
Well, over the last few months I now have three separate case numbers, the last time asking for this to be escalated to the next level because they keep emailing me telling my problem is fixed when it is not. This is what I got in an email today:
"Thank you for reporting this lineup issue. We have researched it thoroughly and regret to inform you that we are unable to update your lineup at this time as our data is matching as per the ingested XML."
So much for escalation. Anyone know how to contact Tech Support or Customer Service in the US??
That's insane, I'm not going to worry about it on mine because the ones they screwed up are the SD channels.
1 - 13 of 13 Posts
