I had a similar problem a year or so ago when I originally tried to connect our Tivos to our wireless network. I had and still have an older D-Link router and I tried everything I knew to connect with no success. I spent several hours on the phone with Tivo Support and all of their answers fell short too. Eventually, I had the bright idea of upgrading the firmware on my router since that was literally the only thing I had not tried. That fixed it!! I have no idea what it was in the new firmware, but the minute I rebooted the router after the firmware upgrade it began to work and has basically worked flawlessly since then. That was with a D-Link, but maybe if your Netgear router is older you might try that to see if it will help. I am sure you can find the details on how to do that on the Netgear web site.