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27,101 Posts
This is a SOAK type question...
I woke up this a.m. and turned on my TV to find that unfortunately my HR10-250 box is apparently searching for signal on Antenna-in (or whatever the over-the-air antenna is called).
I checked both tuners, nada.
I restarted the HR10-250 (Menu / Settings / Restart, etc.), no change.
I swapped cables from my TV (which is still receiving OTA just fine on either cable), nada.
So... I'm suspecting that the port on the back/inside the HR10-250 that feeds over-the-air is bad. I understand from prior readings that there's a splitter inside the HR10-250 that takes that OTA signal, splits it to the two ATSC tuners in the system. Since neither tuner is getting signal (confirmed by over-the-air antenna signal str test), I'm guessing the splitter inside the box is bad.
I got the receiver back in August. We're now well past 90 days, so I don't think the unit is covered by warranty now. I didn't / don't pay for any service plan from DirecTV.
Am I best to try to trouble shoot this myself, or should I be contacting DirecTV to get a replacement box? Will they offer one given that I'm outside that 90 day time frame?
I know there are some negatives about a new box:
Season passes all would need to be reset...
Recorded content would all be lost or have to be watched before I could give up the old box.
What costs am I likely to incur to get a replacement if one is offered?
How tough would it be to troubleshoot this myself? (or if I could get a friend that is good with electronics to check solder joints and such for me?)
I woke up this a.m. and turned on my TV to find that unfortunately my HR10-250 box is apparently searching for signal on Antenna-in (or whatever the over-the-air antenna is called).
I checked both tuners, nada.
I restarted the HR10-250 (Menu / Settings / Restart, etc.), no change.
I swapped cables from my TV (which is still receiving OTA just fine on either cable), nada.
So... I'm suspecting that the port on the back/inside the HR10-250 that feeds over-the-air is bad. I understand from prior readings that there's a splitter inside the HR10-250 that takes that OTA signal, splits it to the two ATSC tuners in the system. Since neither tuner is getting signal (confirmed by over-the-air antenna signal str test), I'm guessing the splitter inside the box is bad.
I got the receiver back in August. We're now well past 90 days, so I don't think the unit is covered by warranty now. I didn't / don't pay for any service plan from DirecTV.
Am I best to try to trouble shoot this myself, or should I be contacting DirecTV to get a replacement box? Will they offer one given that I'm outside that 90 day time frame?
I know there are some negatives about a new box:
Season passes all would need to be reset...
Recorded content would all be lost or have to be watched before I could give up the old box.
What costs am I likely to incur to get a replacement if one is offered?
How tough would it be to troubleshoot this myself? (or if I could get a friend that is good with electronics to check solder joints and such for me?)