I called & inquired about upgrading from my owned 10-250 to a leased 20-700 & this was the offer I got. $99.00 plus shipping, 1 year free HD program. Oh yeah, I also would have to give the installer my HR10-250 which I own outright. This saturday I'm having E* installed, with a VIP622 dvr, all for free. Thanks for the memories, D*. I'll be putting the HR10-250 up on ebay very soon.
My upgrade offer from D*
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Good luck.
But it's very rare to have to pay anything from an upgrade from an HR10 and you certainly don't have to give your HR10 back to DirecTV (especially if owned). They don't need it. Just sounds like a bad CSR. A quick call to retention would have solved that.
But have fun with E*.
But it's very rare to have to pay anything from an upgrade from an HR10 and you certainly don't have to give your HR10 back to DirecTV (especially if owned). They don't need it. Just sounds like a bad CSR. A quick call to retention would have solved that.
But have fun with E*.
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When prompted to say something, say "cancel service" and you'll be sent to retention. Which sounds like the OP could have truthfully done since if he didn't get the deal he would cancel (and he did).
I did the "cancel service" thing with the phone to cancel the order I did infact agree to before I checked into E* & told the CSR the reason was that I didn't want to give up my equipment & she acted like she could care less. Oh well, my parents have E* & they have way more HD channels so that made it easy to switch. I've been with D* since 95. Back then it was actually 2 companies that I had to pay. Remember USSB?
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And don't forget the Dish forums on DBSTalk.
http://www.dbstalk.com/index.php?
http://www.dbstalk.com/index.php?
Yup - I just called to ask for a new HD receiver, spent a total of 10 minutes on the phone and am getting it for just shipping (and then having that offset by a $5 credit for a few months.)
I've never really had any issue with getting DTV to give me things for free...or nearly....but, I've been with them for nearly 10 years now.
I've never really had any issue with getting DTV to give me things for free...or nearly....but, I've been with them for nearly 10 years now.
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That used to work for me as well, but two weeks ago, when I said "cancel service" at the prompt, I somehow got sent to the installations department twice in a row.bonscott87 said:
The next day I called back and told the CSR that I was "on hold with Customer Retention before I got disconnected."
She apologized and put me through and I was able to get my friend the deal.
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I was told by several CSRs at DirecTV that the HD MPEG-2 content for the HD TiVo would be going bye-bye at the end of this year.
I told them I would not pay a "lease fee" to get a new DVR which is inferior and they immediately offered one HR20-700 for free and one for $99. I explained that I had paid $1500 for both HD TiVos and according to them, they were going to obsolete the $1000 when it was 2.5 years old and the other at just 2 years. I said that after paying $1500 for equipment I had no intention of paying anything for either HD DVR. I was put on hold and then told that the account had been noted that I was to receive two HR20-700s at no charge, no shipping charge, new dish, new multiswitch and free install. Zero, zip, nada. Totally free.
The second CSR I spoke to told me to wait until almost the end of the year, and if I didn't want to wait that long to wait until DirecTV10 launched successfully and the new HD content started coming online.
By the way, I spoke to the second CSR to make sure the account was properly noted and she read the notes to me right off the computer screen and it was the 2 free DVRs, free dish, free install, free multiswitch and free shipping. All duly noted.
I told them I would not pay a "lease fee" to get a new DVR which is inferior and they immediately offered one HR20-700 for free and one for $99. I explained that I had paid $1500 for both HD TiVos and according to them, they were going to obsolete the $1000 when it was 2.5 years old and the other at just 2 years. I said that after paying $1500 for equipment I had no intention of paying anything for either HD DVR. I was put on hold and then told that the account had been noted that I was to receive two HR20-700s at no charge, no shipping charge, new dish, new multiswitch and free install. Zero, zip, nada. Totally free.
The second CSR I spoke to told me to wait until almost the end of the year, and if I didn't want to wait that long to wait until DirecTV10 launched successfully and the new HD content started coming online.
By the way, I spoke to the second CSR to make sure the account was properly noted and she read the notes to me right off the computer screen and it was the 2 free DVRs, free dish, free install, free multiswitch and free shipping. All duly noted.
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NFLST should still be in MPEG2 this year. There really is no way to do it MPEG4 only (especially since the sat won't be ready until after the season starts).
And the CSR is wrong that MPEG2 HD will be shut down at the end of the year, that's a bit quick. Although I wouldn't doubt it would be by this time next year. It really all depends on when a "critical mass" of HD users have an MPEG4 receiver. If more people then we think have already gotten an MPEG4 receiver then you never know and all bets are off.
But next year you can count on NFLST to be MPEG4 only.
And the CSR is wrong that MPEG2 HD will be shut down at the end of the year, that's a bit quick. Although I wouldn't doubt it would be by this time next year. It really all depends on when a "critical mass" of HD users have an MPEG4 receiver. If more people then we think have already gotten an MPEG4 receiver then you never know and all bets are off.
But next year you can count on NFLST to be MPEG4 only.
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Actually no. They need to shut down the MPEG2 HD channels so that it will free up room on the main sats. This will allow them to roll out more SD locals which they promised congress they would cover all 210 markets as part of the Liberty deal. It will also allow them to improve PQ on SD stations (yea right) or add more SD channels like HBO Comedy and such.Cudahy said:
MPEG2 HD is going away, guaranteed. Number of people that keep the HR10 (or any older legacy HD box) will have no effect on that. All that matters is how many people have at least one MPEG4 receiver and eventually they will just make the cutoff once they reach "critical mass" of MPEG4 installations.
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