[Rickyisnotcool]

I went today to use my tivo stream 4k and I noticed that my remote just stopped working.
So far I have tried:
-Changing batteries
-Resetting the Stream 4k
-Re pairing by clicking on the button on the stream and pressing the tivo button and the back button

Is there anything I can do to fix this issue?

 

[Alex_7]

download the android tv remote app on your phone, connect to your tivo stream device, remove the tivo remote from your bluetooth devices and re-pair remote

 

[Rickyisnotcool]

download the android tv remote app on your phone, connect to your tivo stream device, remove the tivo remote from your bluetooth devices and re-pair remote

I have done that and it still won't work. I noticed that the led light that usually shows when clicking on a button isn't working either. Could the remote be flat out broken? I used it yesterday and it was working just fine.

 

[Alex_7]

hmm that is weird, what kind of batteries are you using?
I've wondered if tivo can replace a broken or lost remote?

 

[Rickyisnotcool]

hmm that is weird, what kind of batteries are you using?
I've wondered if tivo can replace a broken or lost remote?

I so far used 2. I used the ones that came in the package (I tested them on my other remote and it still worked) I also opened a new pack of energizer. It just sucks that its not working, the device is barely a month old and I haven't did anything to warrant a remote to not work.

 

[Alex_7]

Dam that sucks, I would contact tivo maybe they can replace it for you. For now use the android tv remote app.
Have you tried restarting the tivo device?

 

[Rickyisnotcool]

Dam that sucks, I would contact tivo maybe they can replace it for you. For now use the android tv remote app.
Have you tried restarting the tivo device?

I tried the last step and it didn't work. I contacted tivo. Hopefully, they are nice and can replace my remote, I am in the 30 day return period. I love this device so much.

 

[Alex_7]

I tried the last step and it didn't work. I contacted tivo. Hopefully, they are nice and can replace my remote, I am in the 30 day return period. I love this device so much.

Darn, good luck man I hope tivo hooks you up with a new remote

 

[dbpaddler]

Mine blanked out briefly. I took the batteries out, gave the ends a rub against my pants and popped them back in. Ended up working. But of you swapped batteries already, I doubt that would work.

Tivo normally seems quick to send out remotes, especially if you tell them all the troubleshooting steps you've gone through. If it is remotely a pain and they are not being helpful, that's when you buy a new one on Amazon, take the remote out and pair it to your TS4k. Once you know you're up and running, pack the old remote with the TS4k from Amazon and return it as defective.

I normally try to avoid this not so ethical method, but when a company isn't being helpful, I'll resort to it.

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[Alex_7]

Noted lol

 

[WVZR1]

If it is remotely a pain and they are not being helpful, that's when you buy a new one on Amazon, take the remote out and pair it to your TS4k. Once you know you're up and running, pack the old remote with the TS4k from Amazon and return it as defective.

I normally try to avoid this not so ethical method, but when a company isn't being helpful, I'll resort to it.

Antics similar to yours is another of 'what's wrong with the country' - you'll do this for a low $$$$ remote imagine what you might suggest for a product of substantially more $$$$$$. Quite a 'business model' you've suggested!

 

[MScottC]

Antics similar to yours is another of 'what's wrong with the country' - you'll do this for a low $$$$ remote imagine what you might suggest for a product of substantially more $$$$$$. Quite a 'business model' you've suggested!

I had a friend who was running an event years ago. This was before the days when we all had decent printers at home. He needed to do a lot of printing over the course of 3 days so he went to one of the larger computer stores (maybe Best Buy) and "purchased" a laser printer." He boasted to me that three days later, we was going to return it, and get his money back, "And the best part, no restocking fee, but I have to make sure I pack it up exactly the way it came." Just based on that, my respect for him dropped a couple of notches.

 

[dbpaddler]

Antics similar to yours is another of 'what's wrong with the country' - you'll do this for a low $$$$ remote imagine what you might suggest for a product of substantially more $$$$$$. Quite a 'business model' you've suggested!

Only suggested it as a last resort when the actual company that sold it doesn't want to help fix the problem with their own newly purchased product. But I guess that business model is OK. Got it. Big business screwing customer is OK in your book. So I got a lemon. It's OK. I'll just pay OOP for another remote.

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[Gavroche]

Mine stopped working after about a month. I don't need any advice to fix it though, because after 20 years I'm finally done with TiVo. The remote issue was really just the last straw.

Maybe at some point I will write one final post on the forum detailing my 20-year-battered-wife-syndrome-love-affair with TiVo and why I gave it up after spending $10,000K+ on TiVo goods and services over the years.

I've had enough of this abuse!

 

[dbpaddler]

Mine stopped working after about a month. I don't need any advice to fix it though, because after 20 years I'm finally done with TiVo. The remote issue was really just the last straw.

Maybe at some point I will write one final post on the forum detailing my 20-year-battered-wife-syndrome-love-affair with TiVo and why I gave it up after spending $10,000K+ on TiVo goods and services over the years.

I've had enough of this abuse!

...

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[Rickyisnotcool]

Mine stopped working after about a month. I don't need any advice to fix it though, because after 20 years I'm finally done with TiVo. The remote issue was really just the last straw.

Maybe at some point I will write one final post on the forum detailing my 20-year-battered-wife-syndrome-love-affair with TiVo and why I gave it up after spending $10,000K+ on TiVo goods and services over the years.

I've had enough of this abuse!

You do realize that if you call them on the phone and explain the situation, they will give you a remote most likely for free? I have 2 remotes right now, one that is working and one that is not.

 

[dbpaddler]

They give remotes out like candy... I didn't even finish telling them how my one broke, and he was already telling me they'd ship me a new one.

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[mrizzo80]

I bought one on launch day. I started having remote issues a week ago (no amber light, even with changing tv volume). Resetting the batteries would fix it temporarily. I forgot to check the battery level, but I put some new Amazon Basics in there and haven’t had a problem since.

I’ve had issues since day 1 where the remote seems to get backlogged with commands as well. That’s a separate issue.

 

[mattyro7878]

I'm thread hopping here. Anybody know why the Stream4k does not know it is now in a yamaha receiver?? It works perfectly but does not control the volume. Never had to do anything with my sony receiver . It just worked. Cec wont do it.

 

[dbpaddler]

I'm thread hopping here. Anybody know why the Stream4k does not know it is now in a yamaha receiver?? It works perfectly but does not control the volume. Never had to do anything with my sony receiver . It just worked. Cec wont do it.

Not sure how smart it is. I would imagine you have to reset the remote so it can learn again.

If you did do the last update, go to the remote section and you might have the ability to update it to the new receiver there.

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