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Discussion Starter · #1 ·
Folks: I have a Tivo series 3, HD, 165 hours of HD, software recently updated to 11.0n.B1-01-2-652. Yesterday I called support -- They said i need a new Tivo. So does the TIVO support page.

Today I called sales and they said the above software update covers MPEG-4.

It looks from the threads here that I am indeed covered. Also, Amazon and Netflix work fine on this TIVO.

Can someone from Tivo confirm this is correct? That my Tivo Series3 HD with the above software update will work fine when Comcast upgrades to MPEG-4?

Second question: Even if it does work, is TIVO offering an upgrade path to the Bolt?
 

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Folks: I have a Tivo series 3, HD, 165 hours of HD, software recently updated to 11.0n.B1-01-2-652. Yesterday I called support -- They said i need a new Tivo. So does the TIVO support page.

Today I called sales and they said the above software update covers MPEG-4.

It looks from the threads here that I am indeed covered. Also, Amazon and Netflix work fine on this TIVO.

Can someone from Tivo confirm this is correct? That my Tivo Series3 HD with the above software update will work fine when Comcast upgrades to MPEG-4?

Second question: Even if it does work, is TIVO offering an upgrade path to the Bolt?
The HD with 11.0n will record and playback MPEG4 so it will work fine when Comcast upgrades to MPEG4. Note that you won't be able to transfer MPEG4 TV shows to your PC though so if you need that functionality, you'll want to upgrade or add a newer TiVo (Premiere or newer) that allows TS transfers (you can transfer an MPEG4 show from an HD to a newer TiVo and then transfer it to your PC also).

Look at post 90 in this thread for upgrade options that someone was given.

http://www.tivocommunity.com/tivo-vb/showthread.php?t=529140

I called Tivo today to find out what upgrade offers they had for Series3 lifetime owners, and they basically told me the options were:

1. Get a refurbished Premiere and transfer lifetime to it for $275
2. Get a refurbished 500GB Roamio and new lifetime on it for $375
3. Get a new 500GB Bolt and new lifetime on it for $299+$399 = $700
You might ask if you can get the loyalty deal if it's still being offered which was a Roamio Pro for $600.

Oh and the TiVo support page shows that the HD and HDXL models will be compatible with the update.

https://support.tivo.com/SupportPortalArticleViewPage?artURL=/articles/Features_Use/Comcast-Transitioning-to-MPEG4-in-Select-Markets

TiVo HD and TiVo HD XL: TiVo has implemented a software update which will bring MPEG-4 capability to TiVo HD DVRs. Active HD/HDXL customers can expect this update sometime during the week of 1/17/16.
Scott
 

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Discussion Starter · #4 ·
Thanks. The support page is pretty confusing:

"TiVo HD and TiVo HD XL: TiVo has implemented a software update which will bring MPEG-4 capability to TiVo HD DVRs. Active HD/HDXL customers can expect this update sometime during the week of 1/17/16.

TiVo Series3 HD: IMMEDIATE ACTION REQUIRED! These DVRs will lose all HD cable channels."

Not at all clear that a "TIVO Series3 HD" is a TIVO HD. Maybe Tivo could clarify the page and avoid a lot of confusion :)

Thank you again!!
 

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Thanks. The support page is pretty confusing:

"TiVo HD and TiVo HD XL: TiVo has implemented a software update which will bring MPEG-4 capability to TiVo HD DVRs. Active HD/HDXL customers can expect this update sometime during the week of 1/17/16.

TiVo Series3 HD: IMMEDIATE ACTION REQUIRED! These DVRs will lose all HD cable channels."

Not at all clear that a "TIVO Series3 HD" is a TIVO HD. Maybe Tivo could clarify the page and avoid a lot of confusion :)
Assuming you are quoting correctly, it looked like they're using "HD" in "Series3 HD" to mean high definition rather than the HD model and I agree that would be confusing.
 

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Thanks. The support page is pretty confusing:

"TiVo HD and TiVo HD XL: TiVo has implemented a software update which will bring MPEG-4 capability to TiVo HD DVRs. Active HD/HDXL customers can expect this update sometime during the week of 1/17/16.

TiVo Series3 HD: IMMEDIATE ACTION REQUIRED! These DVRs will lose all HD cable channels."

Not at all clear that a "TIVO Series3 HD" is a TIVO HD. Maybe Tivo could clarify the page and avoid a lot of confusion :)
It's not at all confusing to those of us who paid attention to the names of the units in question, it makes perfect sense with the names Tivo called those 3 units upon release.
They're not saying the
"TIVO Series3 HD" is a TIVO HD
in fact quite the opposite.
 

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It's not at all confusing to those of us who paid attention to the names of the units in question, it makes perfect sense with the names Tivo called those 3 units upon release.
They're not saying the in fact quite the opposite.
Where it gets confusing it when people don't strictly adhere to (and often don't know about) the "official" names, and about TiVo having used HD in the name of the first S3 (almost making it sound like there was a preceding non-HD S3) and then not using Series 3 in the names of the HD and HD XL, even though they're also S3 platform units.
 

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Discussion Starter · #8 ·
Its hard to imagine that TIVO expects me to know that a Tivo Series 3 HD and a Tivo HD that SAYS series 3 under system information are different.

I was ready to buy a new Bolt -- now i don't have to -- actually kinda bummed!

Thanks everyone for your info:)
 

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It's not at all confusing to those of us who paid attention to the names of the units in question, it makes perfect sense with the names Tivo called those 3 units upon release.
They're not saying the in fact quite the opposite.
Agreed, and each "Series" (of any product for that matter) has more than one model or iteration, and that is pretty well known. The monikers "HD" and HDXL" does differentiate from the original S3 648.
 

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Who is your cable provider as it sounds like they've only pushed it to Comcast users so far, but you can call and ask them to add your TiVo to the list to get the update. Some FIOS users here have reported success with this.

Scott
 

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Comcast is my cable provider.

Should I call Tivo to request my unit get updated?
If you have MPEG4 I definitely would. If not, your decision since it doesn't really do anything for you at this point other than getting you ready for when Comcast moves to MPEG4 in your area. Then again, it might be best to do it now while it's recent and Support seems to know how to handle it. :)

Scott
 

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I have a TIVO HD and I'm in an area where Comcast switched to mpeg4 for some HD. When Comcast switched, I lost some of my HD channels. I didn't go for TIVO's upgrade offer to the (??) unit, as that upgrade would have set me back something like $600 (not a great 'solution'). Then TIVO software upgraded to 11.0n.B1-01-2-652 which gave me back those HD channels.

But now those same HD channels now have a funny "freeze" problem. The video freezes, audio continues for approx 10 seconds then also freezes. I see this only on the same HD channels I lost when Comcast switched to mpeg4, and not on "live" broadcasts (like sports) which I understand are not broadcast in the mpeg4 format. I've seen one other recent post of exactly this same problem. I hope TIVO is able to identify it and resolve it.
 
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