Major CableCard issue with Comcast

1401 Views 7 Replies 6 Participants Last post by lillevig, Sep 29, 2011

doctore497

Discussion Starter · Sep 26, 2011

I have a new tivo premiere and signed up for comcast cable. I live in Brunswick, Maine and have had nothing but problems. In summary, I have had 3 tech visits, all cables replaced, multiple phone calls to Comcast advanced tech support and tivo advanced tech report. I get no channels above 550. All channels below work fine. Most of their HD lineup is above 550...These were new channels added just in the last week. Comcast blamed the tivo box, so tivo just sent a brand new box....Same issue...spent 6 hours with comcast tech trying to call and resolve the issue with pairing the cable card, etc...he finally got his supervisor on line and they basically said they don't know why it isn't working and they don't know how to fix. Has anyone had this experience with comcast? I should have never dropped satellite....Comcast solution is to just rent one of their dvr's at $16.00 a month

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innocentfreak

· #2 · Sep 26, 2011

Does zap2it.com reflect your correct line-up?

http://tvlistings.zap2it.com/

And what message do you see if you try to just manually enter the channel number when watching live TV?

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jrtroo

· #3 · Sep 26, 2011

it sounds like the comcast solution may not pass the fcc muster...

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RonC

· #4 · Sep 26, 2011

When I first got my Premiere, I got it working using a digital antenna. I then called for an install for the cable card. Three days later, after replacing the cable to the house, the cable in the house and running all kinds of tests and spending hours on the phone with the head end, it finally paired properly and I began to receive the HD channels.
The entire problem rested with the techs at the head end. Someone transposed 2 numbers.....something that should have been noticed and fixed the first day.
I feel your pain. Just keep on Comcast to get it straight and issue you a credit for the channels you were not getting but paying for.

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lrhorer

· #5 · Sep 26, 2011

Is it possible they are deploying SDV in your area? The part about "recently deployed" smells suspiciously like a rollout of SDV.

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lrhorer

· #6 · Sep 26, 2011

innocentfreak said:
Does zap2it.com reflect your correct line-up?

'Shouldn't really matter. The TiVo relies on the info from Tribune for the program guide, not the channel map. That is provided by the CableCard (or the TA, if one is attached).

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doctore497

Discussion Starter · #7 · Sep 28, 2011

I got a call from comcast tonight saying other tivo boxes in the area are having the same problem. It was referred to 'tier four'....whatever that is. They called and left message tonight saying they had done something on their end and wanted to know if the problem was fixed....nope....same issue.....
I will never go back to comcast after my year contract with them is up

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lillevig

· #8 · Sep 29, 2011

doctore497 said:
I got a call from comcast tonight saying other tivo boxes in the area are having the same problem. It was referred to 'tier four'....whatever that is. They called and left message tonight saying they had done something on their end and wanted to know if the problem was fixed....nope....same issue.....
I will never go back to comcast after my year contract with them is up

I recently had a similar problem with my local cable provider but it sounds like yours may be a basic incompatibility between Tivos and the Comcast CableCard. If they can't resolve it I would remind them of the FCC laws and tell them that you want a total refund and termination of your contract without penalties. If they can't provide the service you are paying for then you should have the legal leg up in this situation.

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