[wille]

I have a Tivo Bolt. My signal strength is 67, causing pixilation on a number of stations. What should I try in order to improve/fix this? Do I start with replacing the splitter? Thank you!

 

[aspexil]

Are you on OTA or cable card?

 

[JOSHSKORN]

Have you always had this problem? More info would be helpful.

-Your cable service
-Your connection (MoCa, Cable and Ethernet or Cable and Wi-Fi)

Did you ever have a DVR from your cable company to compare it (signal strenth) to?

Sent from my SM-N960U using Tapatalk

 

[V7Goose]

I have a Tivo Bolt. My signal strength is 67, causing pixilation on a number of stations. What should I try in order to improve/fix this? Do I start with replacing the splitter? Thank you!

67 is NOT low signal; anything over 42 is usually just fine for perfect picture on a Bolt, PROVIDED, however, that there are no other problems with the signal, such as high noise or multipath issues. If you are having problems at 67%, you need to fix the other issues in your signal, not the strength.

 

[wille]

I hooked the Bolt up 4 years ago, so I don't recall all the details requested above. It is Cable hookup. It does have a Cable Card. I have not compared it to other DVRs, as this is the only one that I have used. I have Frontier Communications service. Everything worked well until a week ago and several channels started pixelating. The other 90% of the channels are fine. I also have a Mini and have the same pixelation with it.

 

[wille]

Frontier checked it and said the router is bad and they are sending a new one. Thanks for the above help.

 

[wille]

I replaced the router with a new one that they sent. I get no pixillation during the day and then get a lot at night and only on a few channels. Any idea why?

 

[UCLABB]

I replaced the router with a new one that they sent. I get no pixillation during the day and then get a lot at night and only on a few channels. Any idea why?

That signal strength you originally had with cable is too low. Frankly, I don't know how a new router would increase the signal strength. Are you sure you didn't get a new modem rather than a new router? Check your signal strength again and report back here.

 

[UCLABB]

67 is NOT low signal; anything over 42 is usually just fine for perfect picture on a Bolt, PROVIDED, however, that there are no other problems with the signal, such as high noise or multipath issues. If you are having problems at 67%, you need to fix the other issues in your signal, not the strength.

He has cable, 67 is too low.

 

[wille]

I just checked and the "Digital Signal Strength" is 67. Can you tell me what that means if it's too low? What are my next steps? Is this a problem with a connector or wire, with the Frontier signal, or with the Bolt?

 

[UCLABB]

I just checked and the "Digital Signal Strength" is 67. Can you tell me what that means if it's too low? What are my next steps? Is this a problem with a connector or wire, with the Frontier signal, or with the Bolt?

I don't know where you are seeing that term. To find signal strength: TiVo, Settings and messages, Help, Account &System info, Diagnostics. You can then scroll through and see the signal strength for each tuner. This instruction may be different for TE4 software, but should be similar.

 

[krkaufman]

Is this a problem with a connector or wire, with the Frontier signal, or with the Bolt?

Good question.

Is your Internet connection between the ONT and your router via Ethernet or MoCA/coax? If you're using an Ethernet WAN, you might consider temporarily reconnecting your coax to have a direct connection between the ONT and your DVR, and see what signal level you're getting with absolute minimum signal loss b/w the ONT and DVR.

If you have a coax/MoCA WAN connection, then maybe try just a 2-way splitter to have only the router and DVR connected to the ONT.

 

[wille]

I don't know where you are seeing that term. To find signal strength: TiVo, Settings and messages, Help, Account &System info, Diagnostics. You can then scroll through and see the signal strength for each tuner. This instruction may be different for TE4 software, but should be similar.

I followed your instructions and see Signal Strength 65%.

 

[SteveD]

I followed your instructions and see Signal Strength 65%.

Sounds like your ONT may be going bad. If you can, try the same test with a direct connection to the ONT COAX output, bypassing all splitters, amps, etc.
If you see the same results, you should contact Frontier to test and/or replace your ONT.

 

[krkaufman]

Sounds like your ONT may be going bad. If you can, try the same test with a direct connection to the ONT COAX output, bypassing all splitters, amps, etc.

If you see the same results, you should contact Frontier to test and/or replace your ONT.

^^good advice, imo^^

Is your Internet connection between the ONT and your router via Ethernet or MoCA/coax? If you're using an Ethernet WAN, you might consider temporarily reconnecting your coax to have a direct connection between the ONT and your DVR, and see what signal level you're getting with absolute minimum signal loss b/w the ONT and DVR.

If you have a coax/MoCA WAN connection, then maybe try just a 2-way splitter to have only the router and DVR connected to the ONT.

 

[wille]

Team TiVO - Thank you for your help! After multiple phone calls, and insisting that it wasn't the card or the ONT, Frontier sent a tech out yesterday. As he got out of his truck, the tech asked if the local channels were bad. I said no. He asked "just the 600 channels?" I said yes. He said that it's likely the ONT. He said I'll switch it out. That was the problem. All fixed now.