I got a message with today's update saying a line-up change had occurred, and found that TiVo had deleted most of my HD channels and some SD ones, randomly, for no reason. This is for CA Bay Area Comcast. So, basically, I have almost no guide data at all, anymore -- everything before today's update for those "deleted" channels is gone.
I verified with Comcast that they haven't deleted or changed those channels. And when I called TiVo customer support, they had no idea what I was talking about, and the rep, as usual, started talking about guiding me through some troubleshooting -- and I had to explain, again, that this isn't a problem with my boxes, it's a deliberate, *wrong* deletion on TiVo's end that needs to be fixed. And then after several more minutes of explaining the same thing again, the rep said she'd open a ticket, then started to hang up, and I was like, uh, not so fast, give me the ticket number -- which she then spent another few minutes creating, so she hadn't even done it, and I suspect she was just trying to fob me off with a load of BS.
I'm so aggravated right now. Almost everything on my To Do List is gone for the next 2 weeks, I have no guide data to watch live TV by, either.
***UPDATE: Today's TiVo update actually fixed the lineup and guide data problem they created almost a week ago -- frankly, I'm shocked; I didn't expect this issue to ever get fixed --.and also sent new guide data for the first time since last Friday (which was only 24-hour placeholder blocks). And we got more 24-hour placeholder blocks for what would've been today's daily update, but at least we got most of what was missing.