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Okay.

First, Earl *talks* to people at DirecTV who tell him things.

Second, it is not unusual. My cable DVR does the same thing for the same reason. The only difference is that when you switch from buffer to live and back, there is a momentary black screen. The HR20 keeps picture up and may have a bit of a still pause when switching to buffer (it doesn't seem to go back to full live without changing channels).
 
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