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KC TiVo owners with TW - Help?

539 Views 5 Replies 4 Participants Last post by  gr8jeepin
What a day I picked to move to Tivo...

That's right - oblivious to the channel change (I rarely really read the mail)

I had TW over to my house Saturday April 16 to remove TW DVR and add 2 multi-stream cards to my 2 brand new Tivo's. (Premiere and Premiere XL)

Two tuning adapters - check
Two cable cards - check (tech called in and they paired? correctly)

I get channels up to 22 (QVC)

23 and above - I get the "you are not authorized contact your cable..."

Several calls with LOONGGG hold times (everybody and their brother called in about the lineup changes) - I have a tech coming to my house tomorrow (April 19)

They checked my rates, checked my cards... and said everything should be working.. but it doesn't. I still have one TW HD DVR (it's cheaper to keep it), and the TW box is getting all the channels...

I seriously doubt the problem is at my house... so I am all but planning to flip out tomorrow when it still isn't fixed... so did any of you in KC have this kind of trouble?

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Sounds to me like your cards never got the "hit" with the programming data. The channels you are getting are the channels that are in the clear, or in other words require no cable card, cable box or what comcast calls DTAs.

Did you run through the guided setup before the cards were installed?
You would need to re-run Guided setup again (from no cable card to WITH cable card) after the card was installed to get all the channels.
Well before I posted - I had rebooted, and all that so many times... but I had never re-ran the guided setup... I did that this morning.

It did not fix anything.... :-(

The TW guy is supposed to be here anytime... I will post the results.
I had the same issue a while back and called the TWC national cable card number and they were very helpful.

Here is the number... 1-866-532-2598
Update - my stuff now works.

First tech spent 3+ hours.. testing connections, talking to people on phone to adjust account etc...

He left - and said he would be back after lunch.

Second tech came over instead... had a whole box of cable cards... Replaced them both... and called in the numbers... and everything seems to work.

The second tech - mentioned that the greenish colored cards are the only ones that work.. and not all of those work.. that the he has found only cards with specific models numbers really work...

He thinks some techs pull cards out of some of the newer DVR's from TW... but those cards won't work out of their original DVR.

Anyway - it all works now. Thanks!
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