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I'm the Kettle
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2,142 Posts
Discussion Starter · #1 ·
I just had an interesting conversation with a DirecTV CSR, who called me I might add.

He called me in response to my email to them regarding their new sales model, leasing verses purchasing equipment. In the email I told DTV I'd rather purchase and own my equipment then pay a monthly reoccurring fee to lease it. I also mentioned I was not happy with them dropping TiVo and the switch XM, and that at some point in the future all these things combined when they come to fruition, may have me canceling DTV and getting TWC.

Well the CSR made two interesting points. First, that there will still be the option to purchase, not lease the equipment. I told him that was interesting because I read the notice sent out to the dealers and it stated that yes the dealer can sell the equipment but if he does so he will not receive any compensation from DTV and that to me = lose money.

Sure the dealer can attempt to charge the buyer more to cover that loss but I doubt a lot of people will want to pay that difference. A while later in the conversation the CSR did a little spin and said as far as he knows equipment will always be available for purchase directly from DTV and backed off from the dealer. So we'll have to see if that will be true.

This part is real interesting to me because I never heard this slant on the issue before. Regarding dropping TiVo, he said the reason they dropped TiVo was because TiVo wanted to double what they were charging DTV for the service and of course DTV would then have to pass that on to its customers. He said TiVo was losing money and needed revenue and wanted to double the rates to get revenue. I pointed out that even doubled that charge would only be 2/3 what TiVo charges its non-DTV subscribers and I would gladly pay $9.99 a month to keep TiVo. He then went on to mention that DTV could not see charging more for TiVo's DVR when DTV had just as good of DVR on their own. That got a good chuckle.

When I continued the conversations during and on both of the above topics there was a lot of dead air time on his end of the phone. He was at a loss for words when I was not accepting his 'DTV has a better' whatever and actually pointing out differences and deficiencies in what he was professing to be just as good or better...

Oh yeah, we also talked about all the great new HD offerings DTV is going to have, the 150 new channels yada yada yada. I told him that getting local HD channels via DTV means nothing to me because I already get them just fine OTA. He kept on this scpeal for a while telling me DTV is going to have so many more and so much better HD offerings and kept going back to the 150 new HD channels but when I kept asking him to tell some of these new HD channels that will be getting that will be of interest to me he was at a loss and the only one he mentioned was Starz and I pointed out I do not subscribe to premium channels. More dead air...
 

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I'm the Kettle
Joined
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2,142 Posts
Discussion Starter · #8 ·
dswallow said:
Why this isn't true:
Oh I never said I believed it, just conveying the DTV/CSR spin as to why DTV had to drop TiVo.
25,425 posts Doug? HSBM

dishrich said:
What about that last rate XM service that replaced the much better MC - what "excuse" did he make for THAT??? :rolleyes:
Didn't really get into that this call other then let him know that the loss of MC for Commercial Free (cough-BS-cough) XM was another problem I'm having with DTV at the moment.
 
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