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Talking to a DTV CSR about DTV is like talking to an IRS rep about tax laws. Talk to ten different reps and you'll get ten different responses. I wouldn't take anything a DTV CSR tells me as gospel. In fact, every conversation I've had with one ended up with them getting more educated about DTV than they were before the conversation began. ;) Most of them are just not up to speed on what's happening at DTV.
 
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