[J Finch57]

I also posted this on the regular DirecTv w/TIVO page, but then realized that it should be here:

Please help. Last fall I purchased a used HR10-250 missing the hard drive. Loaded a new Hitachi 500GB hard drive with Instacake, network capable and checked no for allow updates. Contacted DTv and they sent me an access card. The system has worked great until a recent power outage when it re-booted, now getting error "call customer service, ext. 726". First contacted DTv Jan 29'th and they said that they are working on it, should take 3-5 days. Now DirecTv claims that since there are dozens of receivers with ID=0429 4967 2952 they can't turn me back on. Does this mean that all HR10-250s loaded through Instacake are doomed??? They also say since I modified the unit they cannot give me any credit toward an new DVR, not even TIVO. This sounds like the left hand doesn't know what the right is doing, total hogwash! Anyone else ever have this problem? Thanks, Jeff.

 

[JimSpence]

I'd pull the drive and check it for errors, then reload the Instantcake image. Then put it on a UPS.

Since DirecTV didn't sell you the unit, why should they give you a credit?

 

[J Finch57]

Tried clear and delete everything with no luck. Called DTv this morning and they tried to activate it again, to no avail. Without any cost they agreed to send a replacement, which they say is another HR10-250. I guess that a 11 year customer carries some weight after all. I wonder if they will send a HR20?

 

[deadsenator]

Tried clear and delete everything with no luck. Called DTv this morning and they tried to activate it again, to no avail. Without any cost they agreed to send a replacement, which they say is another HR10-250. I guess that a 11 year customer carries some weight after all. I wonder if they will send a HR20?

Chances are it'll be a leased box and the new lease charges will apply. Make sure they don't sign you up for a two-year commitment.