okay--last night I got a middle Eastern fella whose name was Dave. He told me he had never paired a card but will do his best to help me. I was not encouraged. He asked for the host and data, according to his script. Nothing happened. He then told me to restart the box. I told him this wasnt a typical cable box and resterting has never solved a pairing problem in my experience. But...I did unplug the Premiere and we both waited the solid 5 minutes it takes to boot. All of a sudden I had picture and sound!. He was just as happy as I. He had paired his first card and I was left to wonder if a restart at any time before that would have saved me a lot of time. Either way I am enjoying my TE3 experience. My 3rd box- BOLT-$14.99//ROAMIO-$9.99 AND THE PREMIERE-$14.99!!! i FOUGHT BACK- said this was my 3rd box/ why is the Premiere more expensive than the Roamio. She ignored me and just said "thats the price".