I just moved to Tennessee and as a result had to have my new home wired for my DirecTV Tivos. I dreaded this because of all I've read here about less than competent installers.
I called Mover's Connection a few weeks ago and put in the order. It would have to be a pole mounted install and 2 walls would have to be fished. This would require attic work in an unlit attic with vaulted ceilings and blown insulation. I just knew that this would be problematic. I was prepared to pay for the custom install, but I was very concerned about how things would go.
Prior to the install date, DirecTV repeatedly messed things up. First they cutover to my new address too early, wiping out my locals at my old home. Then they setup the new install at my old address instead of my new one. More problems of that sort as well.
Today was the install day. The technician showed up right on time. I walked him through the job and I could tell it didn't exactly make him happy. I let him know that I knew it was a custom job and I planned to pay whatever I was charged but then also take care of him when he was done.
He worked for about 4.5 hours on the job. His work was impeccable. He did the job even better than I could have hoped.
The best part came at the end. I asked him how much the charge would be and he said "the company doesn't show any charge for this." I praised his work (as I had a few times throughout the job) and then gave him a tip. (Unfortunately I only had $35 in my wallet. Hopefully he was OK with that. He seemed to be.)
I can't believe I got a great job, a pole mount, 2 walls fished, etc. for no charge. I asked him to give me his office's number so that I could call in my positive comments.
I found out at the end of his work that he'd only been doing this for a couple of months. He was a public engineer who was having a hard time finding a job and was just doing this to make ends meet. Made me wish I had more to tip him. He was a real credit to his local company and DirecTV.
I called Mover's Connection a few weeks ago and put in the order. It would have to be a pole mounted install and 2 walls would have to be fished. This would require attic work in an unlit attic with vaulted ceilings and blown insulation. I just knew that this would be problematic. I was prepared to pay for the custom install, but I was very concerned about how things would go.
Prior to the install date, DirecTV repeatedly messed things up. First they cutover to my new address too early, wiping out my locals at my old home. Then they setup the new install at my old address instead of my new one. More problems of that sort as well.
Today was the install day. The technician showed up right on time. I walked him through the job and I could tell it didn't exactly make him happy. I let him know that I knew it was a custom job and I planned to pay whatever I was charged but then also take care of him when he was done.
He worked for about 4.5 hours on the job. His work was impeccable. He did the job even better than I could have hoped.
The best part came at the end. I asked him how much the charge would be and he said "the company doesn't show any charge for this." I praised his work (as I had a few times throughout the job) and then gave him a tip. (Unfortunately I only had $35 in my wallet. Hopefully he was OK with that. He seemed to be.)
I can't believe I got a great job, a pole mount, 2 walls fished, etc. for no charge. I asked him to give me his office's number so that I could call in my positive comments.
I found out at the end of his work that he'd only been doing this for a couple of months. He was a public engineer who was having a hard time finding a job and was just doing this to make ends meet. Made me wish I had more to tip him. He was a real credit to his local company and DirecTV.
