Ok I just got my remote finally paired last night and was also getting "Sorry I can't help with that" after everythng so I assumed it wasn't a feature it had. So it IS supposed to bring up my shows list and settings also? I was confused because the bookelet that came with the remote listed "show me the guide" as a phrase and I also got 'sorry I cant help with that" response. The only thing is does it bring up the watchlist of my recordings.Unbelievable. In addition to all the previous issues noted, I have been using voice commands to navigate to overcome some of the poor design. Suddenly, the command 'My Shows' which used to work fine now spells out "My Shows" correctly but than gets the message "Sorry, I can't help with that". Same with "Settings".