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Discussion Starter · #1 ·
I just got off the phone with TiVo support, there is a hidden downgrade option in the help menus Here are the instructions they just emailed me.

"To downgrade a DVR from TiVo Experience 4 to TiVo Experience 3:
From HOME, Choose MENU > HELP > RESET TO DEFAULTS > REPEAT GUIDED SETUP
Repeat Guided Setup screen where the customer will need to enter the backdoor code.
From the Repeat Guided Setup screen, enter the following Backdoor Code:
Press Thumbs Down, Thumbs Down, Rewind, Rewind on the remote control to display the Downgrade Your TiVo Box
screen.
Tip: If the backdoor code does not initiate the Downgrade Your TiVo Box screen, [Restart or Power cycle the DVR].

2. After entering the code, the Downgrade Your TiVo Box screen appears."

I am not responsible for any loss of data. As I understand this wipes all data & recordings...

Good Luck
Shalamar
 

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Bought a new Bolt OTA to replace my Roamio that had a meltdown. Tried to do a downgrade of the UI and it would not respond to the sequence posted above. After almost 2 weeks of working with tech support and replacing the box once, we came to the conclusion that it does not work on a brand new Bolt OTA. Just letting you all know. I gave up on pursuing this issue but I let TiVo know that I'm more than willing to assist in debugging this limitation.
 

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wait.. I did what?
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Bought a new Bolt OTA to replace my Roamio that had a meltdown. Tried to do a downgrade of the UI and it would not respond to the sequence posted above. After almost 2 weeks of working with tech support and replacing the box once, we came to the conclusion that it does not work on a brand new Bolt OTA. Just letting you all know. I gave up on pursuing this issue but I let TiVo know that I'm more than willing to assist in debugging this limitation.
There's been a post in another thread from Tivo_Ted that states the Bolt OTA is not downgradable from TE4 (Hydra) since it was only ever tested and prepped with TE4
I'd suggest that some CSRs don't yet have that info or are making assumptions it's like other Bolts.

Bolt OTA will not convert to HD menus
 
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Thanks Diane. I went thru a bunch of threads on this subject but I guess I missed that posting. Sounds like TiVo needs to update the CSR debug procedure for this issue to include that question. I did tell them multiple times that it's a Bolt OTA. I suspected it was either that or some software change that had made it stop working.
 

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Allan
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Just got a new Bolt (Summer Sale) and am trying to roll back from Hydra. I've tried the codes and nothing happens. I've rebooted, power-cycled, nada. Thumbs Down twice followed by Rewind twice. I've also tried pressing Select or Enter after - nothing happens. Any thoughts?
 

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Just got a new Bolt (Summer Sale) and am trying to roll back from Hydra. I've tried the codes and nothing happens. I've rebooted, power-cycled, nada. Thumbs Down twice followed by Rewind twice. I've also tried pressing Select or Enter after - nothing happens. Any thoughts?
Is it a VOX? Take the batteries out of the remote, then use another remote in IR mode to do the down grade.
 

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in the other Alabama
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I use it for cable. I'm guessing the OTA version doesn't do cable? Or does it?
A cable able TiVo has a connector for the cable card. An OTA TiVo does not unless added by an end user.

During Guided Setup you may be asked to choose between cable and antenna. That is not a reliable indicator.
 

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Allan
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It's a cable tivo using a cable card.

I'm on the phone with customer support now. Based on the way the conversation is going, I don't have high hopes for a lot of help on the call, but I'll post back when the call ends.
 

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Allan
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2,677 Posts
The c/s rep I had told me to do what I already did. I insisted on a supervisor and after a 10 minute wait she came on.. She wasn't really familiar with the procedure, but she looked it up and got a remote in front of her. Turns out the procedure is: Thumbs Down, Thumbs Down, Left Arrow, Left Arrow. Now what really annoys me is that I actually tried that, but I tried it before rebooting the box. After rebooting I kept trying with the rewind button, which every post or set of instructions I've read says to use.

Anyway, it is currently downgrading. I appreciate your time and assistance in this thread - as always. Thanks guys :)
 

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Allan
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2,677 Posts
The c/s rep I had told me to do what I already did. I insisted on a supervisor and after a 10 minute wait she came on.. She wasn't really familiar with the procedure, but she looked it up and got a remote in front of her. Turns out the procedure is: Thumbs Down, Thumbs Down, Left Arrow, Left Arrow. Now what really annoys me is that I actually tried that, but I tried it before rebooting the box. After rebooting I kept trying with the rewind button, which every post or set of instructions I've read says to use.

Anyway, it is currently downgrading. I appreciate your time and assistance in this thread - as always. Thanks guys :)
Sorry - when I said "Left Arrow" I meant to say the double arrow rocker on the left of the PAUSE array (which is actually the rewind button).
 
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