not trust them on what? At what point did TiVo tell you something they did not do?So, instead, here I am on this forum bad-mouthing Tivo and telling the world to not trust them.
Trust them to do the right thing for a long term, loyal customer. That's what I meant. Yes, I understand they did everything according to the letter of their contract. So, kudos for them.not trust them on what?
If this failed eighteen months after, I wouldn't have a problem, but after less than six months, I consider that extenuating circumstances. In that situation, then $50 would be extremely generous.So there's no warranty and they only are going to charge you $50 to exchange it? That seems like a good deal to me. Try getting that deal with other electronics manufacturers.
Really? Can anyone supply examples of businesses that are doing that? I'm not saying it doesn't happen but I can't think of any obvious examples just off hand..........In this day and age of trying to earn long term customer loyalty........
nope. The full context of my post notes that TiVo did not go beyond the terms for you, as you expected, and you can expect whatever you want.Wow, just like in a number of other posts, you guys sure like to pounce, don't you!
Interesting you should ask. I just got off the phone with Staples customer service about something I bought six months ago (not warranty related) and they corrected something they didn't have to. They are an example of a company who values loyalty as I've been doing business with them for 20-yrs.Really? Can anyone supply examples of businesses that are doing that? I'm not saying it doesn't happen but I can't think of any obvious examples just off hand.
I speak English. Webster's defines loyal as "unswerving in allegiance". With statements like "I'm not buying any more Tivo stuff and I urge every one else to think twice. I will go out of my way to tell everyone I know the story.", it sounds like your allegiance to the TiVo products is hardly unswerving. You are a long time customer, but your post is contrary to any form of loyalty.Orangeboy - "loyal" is being used correctly. If ten years and four lifetime purchases doesn't count as loyal, then we are speaking a different language.
Pounce, no but i'll call B/S when i see itWow, just like in a number of other posts, you guys sure like to pounce, don't you!
So you have a lot of experience with TiVo, apparently all good.I have been a Tivo customer for more than ten years and have purchased four Tivo boxes all with lifetime subscriptions.
All that experience and is not until you have a box go bad you notice a 90 day warranty, B/SIt turns out that the Tivo box itself has but a 90-day warranty and my six months was way
But you do know defects happen and with todays tech becoming more and more complicated and extended warranties being relatively cheap as to the cost of replacement or repair. Shame on you for not having one.I've been in high tech for twenty five years and have been buying PCs, printers, routers, etc for at least that long. The number of devices that actually fail is very small; and if they do fail they do so quite quickly. That's why I routinely don't buy extended warranties.
Frankly, its you I dont trust. I read the paper work i get, know what my warranties are and TiVo hasnt lied to me about anything and i suspect they havnt lied to you either. After ten years of reliable service and having one problem your ready to bad mouth TiVo and kick them to the curb, its them who should cancel you. But they wont, they value you as a customer and will surely take all the money your foolish enough to waste.So, instead, here I am on this forum bad-mouthing Tivo and telling the world to not trust them..
It sounds like $50 did go above and beyond. If all my out of warranty electronics could be replaced for only a $50 fee, I would be ecstatic.Wow, just like in a number of other posts, you guys sure like to pounce, don't you!
Trust them to do the right thing for a long term, loyal customer. That's what I meant. Yes, I understand they did everything according to the letter of their contract. So, kudos for them.
I am in business for myself and I pride myself for having long term, loyal customers. That means sometimes I have to go above and beyond for them. Sounds like you guys are not in that camp.
If this failed eighteen months after, I wouldn't have a problem, but after less than six months, I consider that extenuating circumstances. In that situation, then $50 would be extremely generous.
Orangeboy - "loyal" is being used correctly. If ten years and four lifetime purchases doesn't count as loyal, then we are speaking a different language.
I've been in high tech for twenty five years and have been buying PCs, printers, routers, etc for at least that long. The number of devices that actually fail is very small; and if they do fail they do so quite quickly. That's why I routinely don't buy extended warranties.
90-day warranty is extremely short. Western Digital disk drives have between a 2 and 5-yr warranty - isn't a Tivo box mostly just a disk drive with some software? The disk drive is the thing most likely to die. iPad has a one year warranty.
It doesn't work that way with Verizon here. If you have an extended warranty, then you only pay a $50 fee for a replacement phone. With no warranty they might give you a break but the cost will still be over $200. At least that has been my experience with them as well as a couple of friends that went through the same thing..Just for reference, at Verizon when you have a phone go bad out of warranty, and are not eligible for replacement due to time in contract, they will replace the phone for $49.
Considering the cost of a new unit, offering a token $50 replacement doesn't sound unreasonable to me.
However, at only 6 months I would have put my reasonable but firm hat on and tried calling a few times hoping for a little discretion...
I know it sucks that your Tivo failed after only six months, but it only came with a 90-day warranty. That should have raised a red flag before you bought it. At least they offered you an exchange for only $50. I had to get an exchange unit when mine failed after exactly 91 days! It was a DirecTV HD model so I don't think I had to pay an exchange fee. I believe it had a 1-year parts warranty and only 90 days on the labor.). I have never had to deal with Tivo's customer service at all, and I've owned numerous standalone and HD Tivo models.
Actually, TiVo has lied to everyone with the Premiere, advertising it as a HD box with a HD interface, when it's only partially completed....TiVo hasnt lied to me about anything and i suspect they havnt lied to you either.
I have no extended warranty. They said it was standard policy now, but you get just the guts of the phone (Probably a refurb). No new battery, accessories etc. (One button on mine was not working)It doesn't work that way with Verizon here. If you have an extended warranty, then you only pay a $50 fee for a replacement phone. With no warranty they might give you a break but the cost will still be over $200. At least that has been my experience with them as well as a couple of friends that went through the same thing..
