Among a myriad of Tivo products that I own, I had a new TiVo Bolt Vox 3TB with lifetime service that ended up dying. One day, it said there was a serious issue it would need to correct, and it simply stayed on that screen, with a bunch of lights lit up.
I called TiVo, and they said that it was a hard drive failure and unfortunately a common issue, and they were going to send me a refurbished TiVo Edge as a replacement! I thought that was awesome.
However, within a few months of getting the TiVo Edge, the same exact thing happened. I called TiVo back, said the same thing just happened, and they told me that there was nothing to be done: these things happen with refurbished products, I was outside of their 30 or 60 day (depending on which rep I spoke to) warranty on refurbished products, and that they would be happy to transfer me to sales to buy a brand new one that wouldn't have issues.
It was pretty close to one of the worst customer service experiences I've ever had in my life.
And as a result, my 20+ years of being a TiVo customer has now come to an end.
So now I'm trying to figure out how to fix the Tivo myself. My assumption is I could get a new hard drive, try to format it with an existing TiVo Edge image, but I'm not finding any guides online to do so. (I've seen guides on Weaknees about adding an external drive, but nothing about replacing the internal one.) Wondering if anyone here has any experience with doing this or could point me in the right direction to get the TiVo back up and running.
Thanks!
I called TiVo, and they said that it was a hard drive failure and unfortunately a common issue, and they were going to send me a refurbished TiVo Edge as a replacement! I thought that was awesome.
However, within a few months of getting the TiVo Edge, the same exact thing happened. I called TiVo back, said the same thing just happened, and they told me that there was nothing to be done: these things happen with refurbished products, I was outside of their 30 or 60 day (depending on which rep I spoke to) warranty on refurbished products, and that they would be happy to transfer me to sales to buy a brand new one that wouldn't have issues.
It was pretty close to one of the worst customer service experiences I've ever had in my life.
And as a result, my 20+ years of being a TiVo customer has now come to an end.
So now I'm trying to figure out how to fix the Tivo myself. My assumption is I could get a new hard drive, try to format it with an existing TiVo Edge image, but I'm not finding any guides online to do so. (I've seen guides on Weaknees about adding an external drive, but nothing about replacing the internal one.) Wondering if anyone here has any experience with doing this or could point me in the right direction to get the TiVo back up and running.
Thanks!
